Корисник
INFO
Имајте на уму да су доњи примери дати са дозволама admin и ticket.agent. Одређени атрибути / информације могу бити недоступни у специфичним ситуацијама.
Актуелно издање
Потребна дозвола: било која
GET-захтев послат: /api/v1/users/me
Details
json
// HTTP-Code 200 OK
{
"id": 3,
"organization_id": 2,
"login": "lauren@fastlane.inc",
"firstname": "Lauren",
"lastname": "Brooks",
"email": "lauren@fastlane.inc",
"image": "7a6a0d1d94ad2037153cf3a6c1b49a53",
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": null,
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": "2021-11-03T12:26:53.410Z",
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"notification_config": {
"matrix": {
"create": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"update": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"reminder_reached": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"escalation": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
}
}
},
"locale": "en-us",
"intro": true
},
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2021-11-03T11:57:15.975Z",
"updated_at": "2021-11-03T12:26:55.642Z",
"role_ids": [
1,
2
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {
"1": [
"full"
],
"2": [
"full"
],
"3": [
"full"
]
}
}Преглед листе
Потребна дозвола: ticket.agent или admin.user
GET-захтев послат: /api/v1/users
Details
json
// HTTP-Code 200 OK
[
{
"id": 1,
"organization_id": null,
"login": "-",
"firstname": "-",
"lastname": "",
"email": "",
"image": null,
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": "",
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "",
"vip": false,
"verified": false,
"active": false,
"note": "",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2021-11-03T11:51:12.786Z",
"updated_at": "2021-11-03T11:51:12.786Z",
"role_ids": [],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {}
},
{
"id": 2,
"organization_id": 1,
"login": "nicole.braun@zammad.org",
"firstname": "Nicole",
"lastname": "Braun",
"email": "nicole.braun@zammad.org",
"image": null,
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": "",
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "",
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"tickets_closed": 0,
"tickets_open": 1
},
"updated_by_id": 2,
"created_by_id": 1,
"created_at": "2021-11-03T11:51:13.703Z",
"updated_at": "2021-11-03T12:01:05.411Z",
"role_ids": [
3
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {}
},
{
"id": 3,
"organization_id": 2,
"login": "lauren@fastlane.inc",
"firstname": "Lauren",
"lastname": "Brooks",
"email": "lauren@fastlane.inc",
"image": "7a6a0d1d94ad2037153cf3a6c1b49a53",
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": null,
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": "2021-11-03T12:26:53.410Z",
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"notification_config": {
"matrix": {
"create": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"update": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"reminder_reached": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"escalation": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
}
}
},
"locale": "en-us",
"intro": true
},
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2021-11-03T11:57:15.975Z",
"updated_at": "2021-11-03T12:26:55.642Z",
"role_ids": [
1,
2
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {
"1": [
"full"
],
"2": [
"full"
],
"3": [
"full"
]
}
},
{
"id": 4,
"organization_id": 2,
"login": "ethan@fastlane.inc",
"firstname": "Ethan",
"lastname": "Kwan",
"email": "ethan@fastlane.inc",
"image": "95afc1244af5cb8b77edcd7224c5d5f8",
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": null,
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"notification_config": {
"matrix": {
"create": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"update": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"reminder_reached": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"escalation": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
}
}
},
"locale": "en-us"
},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2021-11-03T11:57:16.160Z",
"updated_at": "2021-11-03T11:57:16.214Z",
"role_ids": [
1,
2
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {
"1": [
"full"
],
"2": [
"full"
],
"3": [
"full"
]
}
},
{
"id": 5,
"organization_id": 2,
"login": "emily@fastlane.inc",
"firstname": "Emily",
"lastname": "Wilson",
"email": "emily@fastlane.inc",
"image": "b64fef91c29105b4a08a2a69be08eda3",
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": null,
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"notification_config": {
"matrix": {
"create": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"update": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"reminder_reached": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"escalation": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
}
}
},
"locale": "en-us"
},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2021-11-03T11:57:16.349Z",
"updated_at": "2021-11-03T11:57:16.409Z",
"role_ids": [
2
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {
"1": [
"full"
],
"2": [
"full"
],
"3": [
"full"
]
}
},
{
"id": 6,
"organization_id": 3,
"login": "anna@example.com",
"firstname": "Anna",
"lastname": "Lopez",
"email": "anna@example.com",
"image": "4b1cb1fae2e608ffa72099774e1f57ad",
"image_source": null,
"web": "",
"phone": "415-123-5858",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "Golden Gate Bridge\nSan Francisco, CA 94129",
"vip": false,
"verified": false,
"active": true,
"note": "likes espresso romano - recommended espresso con panna",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2021-11-03T11:57:16.526Z",
"updated_at": "2021-11-03T11:57:16.611Z",
"role_ids": [
3
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {}
},
{
"id": 7,
"organization_id": 3,
"login": "samuel@example.com",
"firstname": "Samuel",
"lastname": "Lee",
"email": "samuel@example.com",
"image": "5911d228f3588c36a72d80eb0c1e4d08",
"image_source": null,
"web": "",
"phone": "855-666-7777",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "5201 Blue Lagoon Drive\n8th Floor & 9th Floor\nMiami, FL 33126",
"vip": false,
"verified": false,
"active": true,
"note": "likes americano, did order two units",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2021-11-03T11:57:16.748Z",
"updated_at": "2021-11-03T11:57:16.861Z",
"role_ids": [
3
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {}
},
{
"id": 8,
"organization_id": 3,
"login": "emily@example.com",
"firstname": "Emily",
"lastname": "Adams",
"email": "emily@example.com",
"image": "99ba64a89f7783c099c304c9b00ff9e8",
"image_source": null,
"web": "",
"phone": "0061 2 1234 7777",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "Bennelong Point\nSydney NSW 2000",
"vip": false,
"verified": false,
"active": true,
"note": "Est autem situm in nobis ut et voluptates et dolores nasci fatemur e corporis voluptatibus et doloribus -- itaque concedo, quod modo.",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2021-11-03T11:57:17.000Z",
"updated_at": "2021-11-03T11:57:17.060Z",
"role_ids": [
3
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {}
},
{
"id": 9,
"organization_id": 4,
"login": "ryan@example.com",
"firstname": "Ryan",
"lastname": "Parker",
"email": "ryan@example.com",
"image": "0e405c60b5deb780feb7ebebd37ff5e0",
"image_source": null,
"web": "",
"phone": "0049 30 1234 5678",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "Brandenburger Tor 7\n10117 Berlin",
"vip": false,
"verified": false,
"active": true,
"note": "no latte but macchiato",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2021-11-03T11:57:17.190Z",
"updated_at": "2021-11-03T11:57:17.250Z",
"role_ids": [
3
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {}
},
{
"id": 10,
"organization_id": null,
"login": "david@example.com",
"firstname": "David",
"lastname": "Bell",
"email": "david@example.com",
"image": "d829d234f377f231534802df6d5500a7",
"image_source": null,
"web": "",
"phone": "0033 892 12 34 56",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "Eiffel Tower\n5 Avenue Anatole France\n75007 Paris",
"vip": false,
"verified": false,
"active": true,
"note": "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magnam aliquam quaerat voluptatem.",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2021-11-03T11:57:17.495Z",
"updated_at": "2021-11-03T11:57:17.561Z",
"role_ids": [
3
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {}
},
{
"id": 11,
"organization_id": null,
"login": "olivia@example.com",
"firstname": "Olivia",
"lastname": "Ross",
"email": "olivia@example.com",
"image": "b6f7a2d56544bb471eb3a3c238c7d964",
"image_source": null,
"web": "",
"phone": "0044 20 1234 5678",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "Westminster\nLondon SW1A 0AA",
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2021-11-03T11:57:17.741Z",
"updated_at": "2021-11-03T11:57:17.794Z",
"role_ids": [
3
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [],
"group_ids": {}
}
]Прикажи
Потребна дозвола: ticket.agent или admin.user илиticket.customer (подељена организација)
INFO
Технички гледано, свака листа вратиће само информације о тренутном кориснику.
GET-захтев послат: /api/v1/users/{id}
Details
json
{
"active": true,
"login_failed": 0,
"verified": false,
"source": null,
"login": "lauren@fastlane.inc",
"last_login": "2021-09-23T13:17:24.817Z",
"id": 3,
"updated_by_id": 1,
"organization_id": 2,
"firstname": "Lauren",
"lastname": "Brooks",
"email": "lauren@fastlane.inc",
"image": "7a6a0d1d94ad2037153cf3a6c1b49a53",
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": "",
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "",
"vip": false,
"note": "",
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"notification_config": {
"matrix": {
"create": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": true
},
"channel": {
"email": true,
"online": true
}
},
"update": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": true
},
"channel": {
"email": true,
"online": true
}
},
"reminder_reached": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"no": true
},
"channel": {
"email": true,
"online": true
}
},
"escalation": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"no": true
},
"channel": {
"email": true,
"online": true
}
}
},
"group_ids": [
"2",
"1",
"3"
]
},
"locale": "de-de",
"intro": true,
"notification_sound": {
"file": "Xylo.mp3",
"enabled": true
},
"cti": true,
"tickets_closed": 0,
"tickets_open": 1
},
"created_by_id": 1,
"created_at": "2021-07-26T14:44:41.066Z",
"updated_at": "2021-09-23T13:17:24.825Z",
"role_ids": [
1,
2
],
"organization_ids": [],
"authorization_ids": [],
"karma_user_ids": [
1
],
"group_ids": {
"1": [
"full"
],
"2": [
"full"
],
"3": [
"full"
]
},
"roles": [
"Admin",
"Agent"
],
"organizations": [],
"authorizations": [],
"organization": "Fastlane Inc.",
"groups": {
"Sales": [
"full"
],
"Support": [
"full"
],
"IT Internal": [
"full"
]
},
"created_by": "-",
"updated_by": "-"
}Креирај
Потребна дозвола: admin.user или ticket.agent
Послат POST захтев: /api/v1/users
TIP
Ово зависи од дозвола
Оператери не могу да постављају корисничке лозинке, улоге или групне дозволе. Уместо тога Zammad ће применити подразумевану улогу при регистрацији. Проверите Zammad-ов администраторски интерфејс под Управљање > Улоге и погледајте која је одабрана као Подразумевана при регистрацији.
Технички, креирање корисника без аутентификације је могуће ако успете да обезбедите неопходан CSRF токен (изван опсега ове документације). Ако то не желите, размотрите искључивање регистрације корисника под Подешавања > Безбедност > Основно постављањем Нови кориснички налози на не.
TIP
Нисте сигурни које атрибуте можете да користите или поставите? Покрените GET упит на било ком одговарајућем кориснику који већ постоји у вашој инстанци.
Details
json
{
"firstname": "Jane",
"lastname": "Doe",
"email": "jdoe@example.com",
"login": "jdoe",
"organization": "Sample Corp.",
"roles": [
"Agent",
"Customer"
]
}Освежавање
Потребна дозвола: admin.user или ticket.agent
Послат PUT захтев: /api/v1/users/{id}
TIP
Ово зависи од дозвола
Оператери не могу да постављају корисничке лозинке, улоге или групне дозволе. Уместо тога Zammad ће применити подразумевану улогу при регистрацији. Проверите Zammad-ов администраторски интерфејс под Управљање > Улоге и погледајте која је одабрана као Подразумевана при регистрацији.
Details
json
{
"phone": "+49 30 55 57 160 00",
"department": "Sales",
"address": "Marienstr. 18\n10117 Berlin"
}Обриши
DANGER
Ово је трајно уклањање
Имајте на уму да се уклањање корисника не може опозвати. Zammad ће такође уклонити референце - па потенцијално и тикете!
Технички, кориснике можете избрисати преко /api/v1/users/{id}. Међутим, снажно вам препоручујемо да уместо тога користите приватност података у Zammad-овом интерфејсу или крајњу тачку за приватност података (погледајте одељак испод). Употребом једног од њих обезбеђујете да се и повезане информације као што су тикети такође избришу.
Преко крајње тачке за приватност података
Неопходна дозвола: admin.data_privacy
Послат POST захтев: /api/v1/data_privacy_task
Details
json
{
"deletable_type": "User",
"deletable_id": 19
}Одељак са значком прилагођен текст
Неопходна дозвола: admin.user
Послат DELETE захтев: /api/v1/users/{id}
Details
json
// HTTP-Code 200 OK
{}