Linking Tickets

Get

Required permission: ticket.agent or admin

GET-Request sent: /api/v1/links

Details

{
  "link_object": "Ticket",
  "link_object_value": "5"
}

Add

Required permission: ticket.agent or admin

POST-Request sent: /api/v1/links/add

Details

{
  "link_type": "normal",
  "link_object_target": "Ticket",
  "link_object_target_value": 11,
  "link_object_source": "Ticket",
  "link_object_source_number": "93010"
}

INFO

The value for link_object_target has to be the ticket ID. The value for the link_object_source_number has to be the ticket number.

Delete

Required permission: ticket.agent or admin

DELETE-Request sent: /api/v1/links/remove

Details

{
  "link_type": "normal",
  "link_object_source": "Ticket",
  "link_object_source_value": 93010,
  "link_object_target": "Ticket",
  "link_object_target_value": 11
}