Find Tickets

There are different ways to find tickets, depending on your use case.

Via Overviews

If you search for new tickets to work on, your first look should be in the overview section. You can either open it by clicking the Overviews button in the navigation bar or use the keyboard shortcut o. You can see overviews as a kind of ticket lists.

By default, there are some built-in overviews you can use. For example, there is an overview called "Open Tickets". This might be a good starting point. Your Zammad admin may have created additional overviews. These are based on conditions, which are basically rules, to define which ticket appears in which overview.

For a detailed description, head over to the overview usage guide.

Via Search

However, if you search for a specific ticket which might or might not be visible in the overviews, you can use the search. You can find it in the top left corner in the navigation bar. Either select it via mouse or use the keyboard shortcut by simply pressing s.

After activating the search field, you can find the tickets you recently closed from your taskbar as well as your last search queries.

By entering a search term, you immediately see a preview of the search results. If you press enter or click on detailed search, Zammad displays a page with search results. There you can differentiate by object type (e.g. user), what you are searching.

Have a look at the search guide for more details.

Обавештења

Depending on the notification settings in your profile, you receive updates for different ticket based events like the creation or the update of a ticket. This ensures that no important change to a ticket gets overlooked.

You can open them by clicking on the notification counter in the top left corner. If there is a badge with a counter, the counter shows the number of unread notifications.

By default, you get notified when one of your tickets (means you are the owner) got updated. By clicking on the link in the notification, this ticket gets opened in the navigation sidebar as a tab and the ticket detail view is displayed.