Priorità

Elenca

Permesso richiesto: admin.object o ticket.agent oticket.customer

Richiesta GET inviata: /api/v1/ticket_priorities

Details

// HTTP-Code 200 OK

[
  {
    "id": 1,
    "name": "1 low",
    "default_create": false,
    "ui_icon": "low-priority",
    "ui_color": "low-priority",
    "note": null,
    "active": true,
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:51:13.559Z",
    "updated_at": "2021-11-03T11:51:13.572Z"
  },
  {
    "id": 2,
    "name": "2 normal",
    "default_create": true,
    "ui_icon": null,
    "ui_color": null,
    "note": null,
    "active": true,
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:51:13.570Z",
    "updated_at": "2021-11-03T11:51:13.570Z"
  },
  {
    "id": 3,
    "name": "3 high",
    "default_create": false,
    "ui_icon": "important",
    "ui_color": "high-priority",
    "note": null,
    "active": true,
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:51:13.579Z",
    "updated_at": "2021-11-03T11:51:13.579Z"
  }
]

Mostra

Permesso richiesto: admin.object o ticket.agent oticket.customer

Richiesta GET inviata: /api/v1/ticket_priorities/{id}

Details

// HTTP-Code 200 OK

{
  "id": 3,
  "name": "3 high",
  "default_create": false,
  "ui_icon": "important",
  "ui_color": "high-priority",
  "note": null,
  "active": true,
  "updated_by_id": 1,
  "created_by_id": 1,
  "created_at": "2021-11-03T11:51:13.579Z",
  "updated_at": "2021-11-03T11:51:13.579Z"
}

Crea

Permesso richiesto: admin.object

Richiesta POST inviata: /api/v1/ticket_priorities

Details

{
  "name": "4 disaster",
  "default_create": false,
  "ui_icon": "important",
  "ui_color": "high-priority",
  "note": "Added via API for disasterious situations."
}

Aggiornamento

Permesso richiesto: admin.object

Richiesta PUT inviata: /api/v1/ticket_priorities/{id}

Details

{
  "ui_icon": "",
  "ui_color": "",
  "note": "Adjusted via API - not so important"
}

Elimina

Permesso richiesto: admin.object

Richiesta DELETE inviata: /api/v1/ticket_priorities/{id}

DANGER

Questa è una rimozione permanente

Tieni presente che rimuovere priorità non può essere annullato.

R

Details

Risposta:

// HTTP-Code 200 OK

{}