Checklist

Zammad ha diversi endpoint per le checklist:

• Checklist
• Elementi checklist
• Modelli checklist

INFO

I modelli checklist includono i loro elementi mentre la checklist standard ha un endpoint separato.

Checklist

INFO

Per aggiungere elementi alla checklist, usa l'endpoint elementi checklist.

Mostra

Permesso richiesto: ticket.agent

Richiesta GET inviata: /api/v1/checklists/{checklist id}

Details

// HTTP-Code 200 OK

{
  "name": "Return order",
  "sorted_item_ids": [
    "18",
    "19",
    "20",
    "21"
  ],
  "updated_by_id": 3,
  "created_by_id": 3,
  "ticket_id": 4,
  "id": 6,
  "created_at": "2024-10-15T08:47:50.860Z",
  "updated_at": "2024-10-15T08:50:52.698Z",
  "item_ids": [
    18,
    19,
    20,
    21
  ]
}

TIP

Puoi trovare l'attributo checklist_id di un ticket inviando una richiesta GET a `/api/

Crea

Permesso richiesto: ticket.agent

Richiesta POST inviata: /api/v1/checklists

Details

{
  "ticket_id": 7,
  "template_id": 1
}

Aggiornamento

Permesso richiesto: ticket.agent

Richiesta PATCH inviata: /api/v1/checklists/{checklist id}

Details

{
  "name": "New checklist name",
  "sorted_item_ids": [
    "34",
    "33",
    "32"
  ]
}

Elimina

Permesso richiesto: ticket.agent

Richiesta DELETE inviata: /api/v1/checklists/{checklist id}

Details

// HTTP-Code 200 OK

Elementi checklist

Mostra

Permesso richiesto: ticket.agent

Richiesta GET inviata: /api/v1/checklist_items/{checklist item id}

Details

// HTTP-Code 200 OK

{
  "text": "Hand over the goods to the shipping company",
  "checked": false,
  "updated_by_id": 3,
  "ticket_id": null,
  "created_by_id": 3,
  "checklist_id": 6,
  "id": 20,
  "created_at": "2024-10-15T08:48:14.216Z",
  "updated_at": "2024-10-15T08:49:10.467Z"
}

Crea

Permesso richiesto: ticket.agent

Richiesta POST inviata: /api/v1/checklist_items

Details

{
  "text": "New Item via API!",
  "checklist_id": 12,
  "checked": false
}

Aggiornamento

Permesso richiesto: ticket.agent

Richiesta PATCH inviata: /api/v1/checklist_items/{checklist item id}

Details

{
  "text": "Changed checklist item",
  "checked": true
}

Elimina

Permesso richiesto: ticket.agent

Richiesta DELETE inviata: /api/v1/checklist_items/{checklist item id}

Details

// HTTP-Code 200 OK

Modelli checklist

Elenca

Permesso richiesto: admin.checklists

Richiesta GET inviata: /api/v1/checklist_templates

Details

{
  "id": 3,
  "name": "My checklist template",
  "active": true,
  "sorted_item_ids": [
    "7",
    "8",
    "9"
  ],
  "created_by_id": 3,
  "updated_by_id": 3,
  "created_at": "2026-04-07T12:43:21.347Z",
  "updated_at": "2026-04-07T12:43:21.378Z",
  "item_ids": [
    7,
    8,
    9
  ]
},
{
  "id": 4,
  "name": "Onboarding",
  "active": true,
  "sorted_item_ids": [
    "10",
    "11",
    "12",
    "13"
  ],
  "created_by_id": 3,
  "updated_by_id": 3,
  "created_at": "2026-04-07T12:45:11.249Z",
  "updated_at": "2026-04-07T12:45:11.269Z",
  "item_ids": [
    10,
    11,
    12,
    13
  ]
}

Mostra

Permesso richiesto: admin.checklists o ticket.agent

Richiesta GET inviata: /api/v1/checklist_templates/{checklist template id}

Details

// HTTP-Code 200 OK

{
  "name": "Return order",
  "active": true,
  "updated_by_id": 3,
  "created_by_id": 3,
  "id": 28,
  "sorted_item_ids": [
    "18",
    "19",
    "20",
    "21"
  ],
  "created_at": "2024-10-15T12:43:14.642Z",
  "updated_at": "2024-10-15T12:43:34.242Z",
  "item_ids": [
    18,
    19,
    20,
    21
  ]
}

Crea

Permesso richiesto: admin.checklists

Richiesta POST inviata: /api/v1/checklist_templates

Details

{
  "name": "My checklist template",
  "active": true,
  "items": [
    "Item 1",
    "Item 2",
    "Item 3"
  ]
}

Aggiornamento

Permesso richiesto: admin.checklists

Richiesta PATCH inviata: /api/v1/checklist_templates/{checklist template id}

Details

// HTTP-Code 200 OK

{
  "name": "My changed checklist template name",
  "active": true,
  "items": [
    "Item 7",
    "Item 8",
    "Item 9"
  ]
}

Elimina

Permesso richiesto: admin.checklists

Richiesta DELETE inviata: /api/v1/checklist_templates/{checklist template id}

Details

// HTTP-Code 200 OK