Menzioni

WARNING

Mentioning other users requires the ticket.agent permission and at least read access to the group of the ticket, full access also qualifies. Otherwise the request fails with HTTP status 403.

Elenca

Required permission: ticket.agent and at least read access to the group of the ticket, full access also qualifies

Richiesta GET inviata: /api/v1/mentions

Details

// HTTP-Code 200 OK

{
  "mentions": [
    {
      "id": 2,
      "mentionable_type": "Ticket",
      "mentionable_id": 1,
      "user_id": 3,
      "updated_by_id": 3,
      "created_by_id": 3,
      "created_at": "2021-03-16T08:51:08.985Z",
      "updated_at": "2021-03-16T08:51:08.985Z"
    },
    {
      "id": 3,
      "mentionable_type": "Ticket",
      "mentionable_id": 1,
      "user_id": 4,
      "updated_by_id": 4,
      "created_by_id": 4,
      "created_at": "2021-03-16T08:51:08.986Z",
      "updated_at": "2021-03-16T08:51:08.986Z"
    }
  ]
}

Crea

Required permission: ticket.agent and at least read access to the group of the ticket, full access also qualifies

Richiesta POST inviata: /api/v1/mentions

Details

{
  "mentionable_type": "Ticket",
  "mentionable_id": 12
}

La menzione verrà creata per l'utente della sessione corrente.

TIP

Se vuoi menzionare/iscrivere altri utenti, puoi farlo inviando un'intestazione From aggiuntiva.

Elimina

Permesso richiesto: ticket.agent

Richiesta DELETE inviata: /api/v1/mentions/{id}

Details

// HTTP-Code 200 OK

{
  "id": 2,
  "mentionable_type": "Ticket",
  "mentionable_id": 1,
  "user_id": 3,
  "updated_by_id": 3,
  "created_by_id": 3,
  "created_at": "2021-03-16T08:51:08.985Z",
  "updated_at": "2021-03-16T08:51:08.985Z"
}