Introduzione
Zammad fornisce una potente REST-API[1] che permette tutte le operazioni disponibili tramite.
Questa pagina ti dà una prima impressione delle cose che generalmente valgono per tutti gli endpoint.
Client API
Sono disponibili client API. Tieni presente che questi client potrebbero non fornire accesso a.
- Client Ruby (ufficiale)
- Client PHP (ufficiale)
- Client Python (terze parti)
- Client .NET (terze parti)
- Client API Android (terze parti)
- Go Client (third party; API client only, no "ready to use" app)
Autenticazione
Zammad supporta tre diversi metodi di autenticazione per la sua API.
Autenticazione HTTP di base (nome utente/password)
Il nome utente / password deve essere fornito come intestazione HTTP nella chiamata HTTP. Questa autenticazione.
sh
curl -u {username}:{password} https://{fqdn}/{endpoint}WARNING
Sconsigliamo vivamente di usare l'autenticazione di base. Usa i token di accesso ogni volta che possibile.
Autenticazione token HTTP (token di accesso)
Il token di accesso deve essere fornito come intestazione HTTP nella chiamata HTTP. Ogni utente può creare.
sh
curl -H "Authorization: Token token={your_token}" https://{fqdn}/{endpoint}OAuth2 (accesso token)
Il token deve essere fornito come intestazione HTTP nelle tue chiamate. Questo permette ad applicazioni di terze parti.
sh
curl -H "Authorization: Bearer {your_token}" https://{fqdn}/{endpoint}Endpoint e dati di esempio
Per semplicità non forniremo comandi specifici nelle pagine successive, ma diremo invece.
Il formato della risposta sarà una risposta JSON completa da un'istanza Zammad predefinita.
Tipo di contenuto
Zammad restituisce payload JSON ogni volta che recuperi dati. Se intendi fornire dati,.
Payload di risposta (espandi)
Zammad restituisce sempre informazioni inclusi suggerimenti a tutte le relazioni. Se hai bisogno di maggiori informazioni.
Questo switch fornirà ancora più informazioni - almeno relazioni con nome oltre agli ID.
Payload utente:
Details
json
// HTTP-Code 200 OK
{
"id": 2,
"organization_id": 1,
"login": "nicole.braun@zammad.org",
"firstname": "Nicole",
"lastname": "Braun",
"email": "nicole.braun@zammad.org",
"image": null,
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": "",
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "",
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"tickets_closed": 0,
"tickets_open": 2
},
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2025-06-27T08:35:34.872Z",
"updated_at": "2025-07-02T11:46:41.840Z",
"role_ids": [
3
],
"two_factor_preference_ids": [],
"organization_ids": [],
"authorization_ids": [],
"overview_sorting_ids": [],
"group_ids": {},
"roles": [
"Customer"
],
"two_factor_preferences": [],
"organizations": [],
"authorizations": [],
"overview_sortings": [],
"organization": "Zammad Foundation",
"groups": {},
"created_by": "-",
"updated_by": "admin@example.com"
}Payload ticket:
Details
json
// HTTP-Code 200 OK
{
"id": 1,
"group_id": 1,
"priority_id": 2,
"state_id": 1,
"organization_id": 1,
"number": "97001",
"title": "Welcome to Zammad!",
"owner_id": 1,
"customer_id": 2,
"note": null,
"first_response_at": null,
"first_response_escalation_at": null,
"first_response_in_min": null,
"first_response_diff_in_min": null,
"close_at": null,
"close_escalation_at": null,
"close_in_min": null,
"close_diff_in_min": null,
"update_escalation_at": null,
"update_in_min": null,
"update_diff_in_min": null,
"last_close_at": null,
"last_contact_at": "2025-06-27T08:35:35.210Z",
"last_contact_agent_at": null,
"last_contact_customer_at": "2025-06-27T08:35:35.210Z",
"last_owner_update_at": null,
"create_article_type_id": 5,
"create_article_sender_id": 2,
"article_count": 1,
"escalation_at": null,
"pending_time": null,
"type": null,
"time_unit": null,
"preferences": {},
"updated_by_id": 2,
"created_by_id": 2,
"created_at": "2025-06-27T08:35:35.005Z",
"updated_at": "2025-06-27T08:35:35.306Z",
"checklist_id": null,
"referencing_checklist_ids": [],
"article_ids": [
1
],
"ticket_time_accounting_ids": [],
"ai_stored_result_ids": [
1,
4
],
"referencing_checklists": [],
"group": "Users",
"organization": "Zammad Foundation",
"ticket_time_accounting": [],
"state": "new",
"priority": "2 normal",
"owner": "-",
"customer": "nicole.braun@zammad.org",
"created_by": "nicole.braun@zammad.org",
"updated_by": "nicole.braun@zammad.org",
"create_article_type": "phone",
"create_article_sender": "Customer"
}TIP
Tieni presente che i Flussi di lavoro principali potrebbero limitare l'accesso ad attributi o valori.
Paginazione
Poiché Zammad limita il numero di oggetti restituiti per motivi di prestazioni, potresti dover.
INFO
Numero di oggetti restituiti: Zammad ha limiti rigidi per il numero massimo di oggetti restituiti.
Per usare la paginazione avrai bisogno di due opzioni get: per_page e page. Combina.
Ricerca tramite API
Ricerca endpoint
Alcuni endpoint supportano una query di ricerca. Questi sono:
Gruppi <group>Organizzazioni <organization>Ruoli <role>Ticket <ticket>Utenti <user>
I seguenti endpoint supportano anche una query di ricerca, ma non sono esplicitamente trattati.
- Sessioni chat
- Base di conoscenza
- Macro
- Panoramica
- Modelli
- Modulo di testo
Esempio di ricerca
Richiesta GET inviata: /api/v1/tickets/search?query=welcome
Details
json
// HTTP-Code 200 OK
[
{
"id": 1,
"group_id": 1,
"priority_id": 2,
"state_id": 1,
"organization_id": 1,
"number": "20001",
"title": "Welcome to Zammad!",
"owner_id": 1,
"customer_id": 2,
"note": null,
"first_response_at": null,
"first_response_escalation_at": null,
"first_response_in_min": null,
"first_response_diff_in_min": null,
"close_at": null,
"close_escalation_at": null,
"close_in_min": null,
"close_diff_in_min": null,
"update_escalation_at": null,
"update_in_min": null,
"update_diff_in_min": null,
"last_close_at": null,
"last_contact_at": "2025-01-14T07:45:08.726Z",
"last_contact_agent_at": null,
"last_contact_customer_at": "2025-01-14T07:45:08.726Z",
"last_owner_update_at": null,
"create_article_type_id": 5,
"create_article_sender_id": 2,
"article_count": 1,
"escalation_at": null,
"pending_time": null,
"type": null,
"time_unit": null,
"preferences": {},
"updated_by_id": 2,
"created_by_id": 2,
"created_at": "2025-01-14T07:45:08.681Z",
"updated_at": "2025-01-14T07:45:08.790Z",
"checklist_id": null,
"referencing_checklist_ids": [],
"article_ids": [
1
],
"ticket_time_accounting_ids": []
}
]Parametro Expand
Se vuoi avere informazioni correlate aggiuntive, puoi usare il parametro expand. Usa.
Richiesta GET inviata: /api/v1/tickets/search?query=welcome&expand=true
Details
json
// HTTP-Code 200 OK
[
{
"id": 1,
"group_id": 1,
"priority_id": 2,
"state_id": 1,
"organization_id": 1,
"number": "20001",
"title": "Welcome to Zammad!",
"owner_id": 1,
"customer_id": 2,
"note": null,
"first_response_at": null,
"first_response_escalation_at": null,
"first_response_in_min": null,
"first_response_diff_in_min": null,
"close_at": null,
"close_escalation_at": null,
"close_in_min": null,
"close_diff_in_min": null,
"update_escalation_at": null,
"update_in_min": null,
"update_diff_in_min": null,
"last_close_at": null,
"last_contact_at": "2025-01-14T07:45:08.726Z",
"last_contact_agent_at": null,
"last_contact_customer_at": "2025-01-14T07:45:08.726Z",
"last_owner_update_at": null,
"create_article_type_id": 5,
"create_article_sender_id": 2,
"article_count": 1,
"escalation_at": null,
"pending_time": null,
"type": null,
"time_unit": null,
"preferences": {},
"updated_by_id": 2,
"created_by_id": 2,
"created_at": "2025-01-14T07:45:08.681Z",
"updated_at": "2025-01-14T07:45:08.790Z",
"checklist_id": null,
"referencing_checklist_ids": [],
"article_ids": [
1
],
"ticket_time_accounting_ids": [],
"referencing_checklists": [],
"group": "Users",
"organization": "Zammad Foundation",
"ticket_time_accounting": [],
"state": "new",
"priority": "2 normal",
"owner": "-",
"customer": "nicole.braun@zammad.org",
"created_by": "nicole.braun@zammad.org",
"updated_by": "nicole.braun@zammad.org",
"create_article_type": "phone",
"create_article_sender": "Customer"
}
]Parametro Full
Puoi anche estendere la risposta usando il parametro full. Tieni presente che questa risposta.
Richiesta GET inviata: /api/v1/tickets/search?query=welcome&full=true
Details
json
// HTTP-Code 200 OK
{
"record_ids": [
1
],
"assets": {
"Ticket": {
"1": {
"id": 1,
"group_id": 1,
"priority_id": 2,
"state_id": 1,
"organization_id": 1,
"number": "20001",
"title": "Welcome to Zammad!",
"owner_id": 1,
"customer_id": 2,
"note": null,
"first_response_at": null,
"first_response_escalation_at": null,
"first_response_in_min": null,
"first_response_diff_in_min": null,
"close_at": null,
"close_escalation_at": null,
"close_in_min": null,
"close_diff_in_min": null,
"update_escalation_at": null,
"update_in_min": null,
"update_diff_in_min": null,
"last_close_at": null,
"last_contact_at": "2025-01-14T07:45:08.726Z",
"last_contact_agent_at": null,
"last_contact_customer_at": "2025-01-14T07:45:08.726Z",
"last_owner_update_at": null,
"create_article_type_id": 5,
"create_article_sender_id": 2,
"article_count": 1,
"escalation_at": null,
"pending_time": null,
"type": null,
"time_unit": null,
"preferences": {},
"updated_by_id": 2,
"created_by_id": 2,
"created_at": "2025-01-14T07:45:08.681Z",
"updated_at": "2025-01-14T07:45:08.790Z",
"checklist_id": null,
"referencing_checklist_ids": [],
"article_ids": [
1
],
"ticket_time_accounting_ids": []
}
},
"Group": {
"1": {
"id": 1,
"signature_id": 1,
"email_address_id": 1,
"name": "Users",
"name_last": "Users",
"parent_id": null,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": "Standard Group/Pool for Tickets.",
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2025-01-14T07:45:08.274Z",
"updated_at": "2025-01-14T07:46:20.513Z",
"user_ids": [
3
]
},
"2": {
"id": 2,
"signature_id": null,
"email_address_id": null,
"name": "Support",
"name_last": "Support",
"parent_id": null,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:20.548Z",
"updated_at": "2025-01-14T07:46:20.636Z",
"user_ids": [
4,
10,
3
]
},
"3": {
"id": 3,
"signature_id": null,
"email_address_id": null,
"name": "Support::1st Level",
"name_last": "1st Level",
"parent_id": 2,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:20.696Z",
"updated_at": "2025-01-14T07:46:20.895Z",
"user_ids": [
7,
6,
8,
4,
9,
5,
10,
3
]
},
"4": {
"id": 4,
"signature_id": null,
"email_address_id": null,
"name": "Support::2nd Level",
"name_last": "2nd Level",
"parent_id": 2,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:20.946Z",
"updated_at": "2025-01-14T07:46:21.085Z",
"user_ids": [
7,
6,
4,
5,
10,
3
]
},
"5": {
"id": 5,
"signature_id": null,
"email_address_id": null,
"name": "Sales",
"name_last": "Sales",
"parent_id": null,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.149Z",
"updated_at": "2025-01-14T07:46:21.249Z",
"user_ids": [
14,
13,
10,
3
]
},
"6": {
"id": 6,
"signature_id": null,
"email_address_id": null,
"name": "Logistics Department",
"name_last": "Logistics Department",
"parent_id": null,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.307Z",
"updated_at": "2025-01-14T07:46:21.389Z",
"user_ids": [
13,
10,
3
]
},
"7": {
"id": 7,
"signature_id": null,
"email_address_id": null,
"name": "Logistics Department::Shipping",
"name_last": "Shipping",
"parent_id": 6,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.447Z",
"updated_at": "2025-01-14T07:46:21.531Z",
"user_ids": [
13,
10,
3
]
},
"8": {
"id": 8,
"signature_id": null,
"email_address_id": null,
"name": "Logistics Department::Returns Processing",
"name_last": "Returns Processing",
"parent_id": 6,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.570Z",
"updated_at": "2025-01-14T07:46:21.633Z",
"user_ids": [
13,
10,
3
]
},
"9": {
"id": 9,
"signature_id": null,
"email_address_id": null,
"name": "IT Internal",
"name_last": "IT Internal",
"parent_id": null,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.673Z",
"updated_at": "2025-01-14T07:46:21.761Z",
"user_ids": [
11,
10,
3
]
},
"10": {
"id": 10,
"signature_id": null,
"email_address_id": null,
"name": "IT Internal::Infrastructure",
"name_last": "Infrastructure",
"parent_id": 9,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.813Z",
"updated_at": "2025-01-14T07:46:21.881Z",
"user_ids": [
11,
10,
3
]
},
"11": {
"id": 11,
"signature_id": null,
"email_address_id": null,
"name": "IT Internal::IT Support",
"name_last": "IT Support",
"parent_id": 9,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.932Z",
"updated_at": "2025-01-14T07:46:21.995Z",
"user_ids": [
12,
10,
3
]
}
},
"User": {
"1": {
"id": 1,
"organization_id": null,
"login": "-",
"firstname": "-",
"lastname": "",
"email": "",
"image": null,
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": "",
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "",
"vip": false,
"verified": false,
"active": false,
"note": "",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2025-01-14T07:45:07.542Z",
"updated_at": "2025-01-14T07:45:07.542Z",
"role_ids": [],
"two_factor_preference_ids": [],
"organization_ids": [],
"authorization_ids": [],
"overview_sorting_ids": [],
"group_ids": {}
},
"3": {
"id": 3,
"organization_id": 2,
"login": "lauren@fastlane.inc",
"firstname": "Lauren",
"lastname": "Brooks",
"email": "lauren@fastlane.inc",
"image": "775c807d577dbd6bd95569ec1872f338",
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": null,
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": "2025-01-14T07:46:54.082Z",
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"intro": true,
"keyboard_shortcuts_clues": true,
"notification_config": {
"matrix": {
"create": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"update": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"reminder_reached": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"escalation": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
}
}
},
"locale": "en-us"
},
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2025-01-14T07:46:17.855Z",
"updated_at": "2025-01-14T07:46:58.108Z",
"role_ids": [
2,
1
],
"two_factor_preference_ids": [],
"organization_ids": [],
"authorization_ids": [],
"overview_sorting_ids": [],
"group_ids": {
"1": [
"full"
],
"2": [
"full"
],
"3": [
"full"
],
"4": [
"full"
],
"5": [
"full"
],
"6": [
"full"
],
"7": [
"full"
],
"8": [
"full"
],
"9": [
"full"
],
"10": [
"full"
],
"11": [
"full"
]
}
},
"4": {
"id": 4,
"organization_id": 2,
"login": "ethan@fastlane.inc",
"firstname": "Ethan",
"lastname": "Kwan",
"email": "ethan@fastlane.inc",
"image": "3c3a37e93647e40c595937e336953de8",
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": null,
"street": "",
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"created_at": "2025-01-14T07:45:07.659Z",
"updated_at": "2025-01-14T07:46:20.165Z",
"permission_ids": [
62,
64,
65,
66,
68,
69,
72
],
"knowledge_base_permission_ids": [],
"group_ids": {}
}
},
"Organization": {
"2": {
"id": 2,
"name": "Fast Lane Hardware",
"shared": true,
"domain": "",
"domain_assignment": false,
"active": true,
"vip": false,
"note": "IT hardware and custom PC builds",
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2025-01-14T07:46:17.574Z",
"updated_at": "2025-01-14T07:46:17.574Z",
"member_ids": [
3,
4,
5,
6,
7,
8,
9,
10,
11,
12,
13,
14
],
"secondary_member_ids": []
},
"1": {
"id": 1,
"name": "Zammad Foundation",
"shared": true,
"domain": "",
"domain_assignment": false,
"active": true,
"vip": false,
"note": "",
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2025-01-14T07:45:08.597Z",
"updated_at": "2025-01-14T07:45:08.699Z",
"member_ids": [
2
],
"secondary_member_ids": []
}
}
},
"total_count": 1
}Con parametro conteggio totale
Usando questo parametro verrà anche emessa la quantità di risultati di ricerca. Può essere combinato.
Richiesta GET inviata: /api/v1/tickets/search?query=welcome&full=true&with_total_count=true
Details
json
// HTTP-Code 200 OK
{
"record_ids": [
2,
1
],
"assets": {
"Ticket": {
"1": {
"id": 1,
"group_id": 1,
"priority_id": 2,
"state_id": 1,
"organization_id": 1,
"number": "97001",
"title": "Welcome to Zammad!",
"owner_id": 1,
"customer_id": 2,
"note": null,
"first_response_at": null,
"first_response_escalation_at": null,
"first_response_in_min": null,
"first_response_diff_in_min": null,
"close_at": null,
"close_escalation_at": null,
"close_in_min": null,
"close_diff_in_min": null,
"update_escalation_at": null,
"update_in_min": null,
"update_diff_in_min": null,
"last_close_at": null,
"last_contact_at": "2025-06-27T08:35:35.210Z",
"last_contact_agent_at": null,
"last_contact_customer_at": "2025-06-27T08:35:35.210Z",
"last_owner_update_at": null,
"create_article_type_id": 5,
"create_article_sender_id": 2,
"article_count": 1,
"escalation_at": null,
"pending_time": null,
"type": null,
"time_unit": null,
"preferences": {},
"updated_by_id": 2,
"created_by_id": 2,
"created_at": "2025-06-27T08:35:35.005Z",
"updated_at": "2025-06-27T08:35:35.306Z",
"checklist_id": null,
"referencing_checklist_ids": [],
"article_ids": [
1
],
"ticket_time_accounting_ids": [],
"ai_stored_result_ids": [
1,
4
]
},
"2": {
"id": 2,
"group_id": 1,
"priority_id": 2,
"state_id": 2,
"organization_id": 1,
"number": "97002",
"title": "Welcome again",
"owner_id": 1,
"customer_id": 2,
"note": null,
"first_response_at": null,
"first_response_escalation_at": null,
"first_response_in_min": null,
"first_response_diff_in_min": null,
"close_at": null,
"close_escalation_at": null,
"close_in_min": null,
"close_diff_in_min": null,
"update_escalation_at": null,
"update_in_min": null,
"update_diff_in_min": null,
"last_close_at": null,
"last_contact_at": "2025-07-02T11:46:41.117Z",
"last_contact_agent_at": null,
"last_contact_customer_at": "2025-07-02T11:46:41.117Z",
"last_owner_update_at": null,
"create_article_type_id": 5,
"create_article_sender_id": 2,
"article_count": 1,
"escalation_at": null,
"pending_time": null,
"type": null,
"time_unit": null,
"preferences": {},
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-07-02T11:46:41.040Z",
"updated_at": "2025-07-02T11:46:41.210Z",
"checklist_id": null,
"referencing_checklist_ids": [],
"article_ids": [
2
],
"ticket_time_accounting_ids": [],
"ai_stored_result_ids": [
2,
3
]
}
},
"Organization": {
"1": {
"id": 1,
"name": "Zammad Foundation",
"shared": true,
"domain": "",
"domain_assignment": false,
"active": true,
"vip": false,
"note": "",
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2025-06-27T08:35:34.797Z",
"updated_at": "2025-07-02T11:46:41.105Z",
"member_ids": [
2
],
"secondary_member_ids": []
}
},
"User": {
"1": {
"id": 1,
"organization_id": null,
"login": "-",
"firstname": "-",
"lastname": "",
"email": "",
"image": null,
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": "",
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "",
"vip": false,
"verified": false,
"active": false,
"note": "",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2025-06-27T08:35:31.793Z",
"updated_at": "2025-06-27T08:35:31.793Z",
"role_ids": [],
"two_factor_preference_ids": [],
"organization_ids": [],
"authorization_ids": [],
"overview_sorting_ids": [],
"group_ids": {}
},
"2": {
"id": 2,
"organization_id": 1,
"login": "nicole.braun@zammad.org",
"firstname": "Nicole",
"lastname": "Braun",
"email": "nicole.braun@zammad.org",
"image": null,
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": "",
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "",
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"tickets_closed": 0,
"tickets_open": 2
},
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2025-06-27T08:35:34.872Z",
"updated_at": "2025-07-02T11:46:41.840Z",
"role_ids": [
3
],
"two_factor_preference_ids": [],
"organization_ids": [],
"authorization_ids": [],
"overview_sorting_ids": [],
"group_ids": {}
},
"3": {
"id": 3,
"organization_id": null,
"login": "admin@example.com",
"firstname": "Test",
"lastname": "Admin",
"email": "admin@example.com",
"image": null,
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": null,
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": "2025-07-02T08:54:52.403Z",
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"notification_config": {
"matrix": {
"create": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"update": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"reminder_reached": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"escalation": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
}
}
},
"locale": "de-de",
"intro": true,
"keyboard_shortcuts_clues": true,
"overviews_last_used": {
"1": "2025-06-27T09:27:26.333Z",
"5": "2025-06-27T09:27:28.222Z"
},
"theme": "light"
},
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2025-06-27T09:27:00.302Z",
"updated_at": "2025-07-02T14:20:57.498Z",
"role_ids": [
1,
2
],
"two_factor_preference_ids": [],
"organization_ids": [],
"authorization_ids": [],
"overview_sorting_ids": [],
"group_ids": {
"1": [
"full"
]
}
}
}
},
"total_count": 2
}Solo parametro conteggio totale
Usando questo parametro only_total_count verrà emessa solo la quantità di risultati di ricerca.
Richiesta GET inviata: /api/v1/tickets/search?query=welcome&only_total_count=true
Details
json
// HTTP-Code 200 OK
{
"total_count": 1
}Ricerca globale
Se hai bisogno di cercare non solo in un tipo di oggetto specifico, puoi farlo usando la ricerca globale.
Richiesta GET inviata: /api/v1/search?query=welcome
Details
json
// HTTP-Code 200 OK
{
"assets": {
"Ticket": {
"1": {
"id": 1,
"group_id": 1,
"priority_id": 2,
"state_id": 1,
"organization_id": 1,
"number": "20001",
"title": "Welcome to Zammad!",
"owner_id": 1,
"customer_id": 2,
"note": null,
"first_response_at": null,
"first_response_escalation_at": null,
"first_response_in_min": null,
"first_response_diff_in_min": null,
"close_at": null,
"close_escalation_at": null,
"close_in_min": null,
"close_diff_in_min": null,
"update_escalation_at": null,
"update_in_min": null,
"update_diff_in_min": null,
"last_close_at": null,
"last_contact_at": "2025-01-14T07:45:08.726Z",
"last_contact_agent_at": null,
"last_contact_customer_at": "2025-01-14T07:45:08.726Z",
"last_owner_update_at": null,
"create_article_type_id": 5,
"create_article_sender_id": 2,
"article_count": 1,
"escalation_at": null,
"pending_time": null,
"type": null,
"time_unit": null,
"preferences": {},
"updated_by_id": 2,
"created_by_id": 2,
"created_at": "2025-01-14T07:45:08.681Z",
"updated_at": "2025-01-14T07:45:08.790Z",
"checklist_id": null,
"referencing_checklist_ids": [],
"article_ids": [
1
],
"ticket_time_accounting_ids": []
}
},
"Group": {
"1": {
"id": 1,
"signature_id": 1,
"email_address_id": 1,
"name": "Users",
"name_last": "Users",
"parent_id": null,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": "Standard Group/Pool for Tickets.",
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2025-01-14T07:45:08.274Z",
"updated_at": "2025-01-14T07:46:20.513Z",
"user_ids": [
3
]
},
"2": {
"id": 2,
"signature_id": null,
"email_address_id": null,
"name": "Support",
"name_last": "Support",
"parent_id": null,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:20.548Z",
"updated_at": "2025-01-14T07:46:20.636Z",
"user_ids": [
4,
10,
3
]
},
"3": {
"id": 3,
"signature_id": null,
"email_address_id": null,
"name": "Support::1st Level",
"name_last": "1st Level",
"parent_id": 2,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:20.696Z",
"updated_at": "2025-01-14T07:46:20.895Z",
"user_ids": [
7,
6,
8,
4,
9,
5,
10,
3
]
},
"4": {
"id": 4,
"signature_id": null,
"email_address_id": null,
"name": "Support::2nd Level",
"name_last": "2nd Level",
"parent_id": 2,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:20.946Z",
"updated_at": "2025-01-14T07:46:21.085Z",
"user_ids": [
7,
6,
4,
5,
10,
3
]
},
"5": {
"id": 5,
"signature_id": null,
"email_address_id": null,
"name": "Sales",
"name_last": "Sales",
"parent_id": null,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.149Z",
"updated_at": "2025-01-14T07:46:21.249Z",
"user_ids": [
14,
13,
10,
3
]
},
"6": {
"id": 6,
"signature_id": null,
"email_address_id": null,
"name": "Logistics Department",
"name_last": "Logistics Department",
"parent_id": null,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.307Z",
"updated_at": "2025-01-14T07:46:21.389Z",
"user_ids": [
13,
10,
3
]
},
"7": {
"id": 7,
"signature_id": null,
"email_address_id": null,
"name": "Logistics Department::Shipping",
"name_last": "Shipping",
"parent_id": 6,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.447Z",
"updated_at": "2025-01-14T07:46:21.531Z",
"user_ids": [
13,
10,
3
]
},
"8": {
"id": 8,
"signature_id": null,
"email_address_id": null,
"name": "Logistics Department::Returns Processing",
"name_last": "Returns Processing",
"parent_id": 6,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.570Z",
"updated_at": "2025-01-14T07:46:21.633Z",
"user_ids": [
13,
10,
3
]
},
"9": {
"id": 9,
"signature_id": null,
"email_address_id": null,
"name": "IT Internal",
"name_last": "IT Internal",
"parent_id": null,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.673Z",
"updated_at": "2025-01-14T07:46:21.761Z",
"user_ids": [
11,
10,
3
]
},
"10": {
"id": 10,
"signature_id": null,
"email_address_id": null,
"name": "IT Internal::Infrastructure",
"name_last": "Infrastructure",
"parent_id": 9,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.813Z",
"updated_at": "2025-01-14T07:46:21.881Z",
"user_ids": [
11,
10,
3
]
},
"11": {
"id": 11,
"signature_id": null,
"email_address_id": null,
"name": "IT Internal::IT Support",
"name_last": "IT Support",
"parent_id": 9,
"assignment_timeout": null,
"follow_up_possible": "yes",
"reopen_time_in_days": null,
"follow_up_assignment": true,
"active": true,
"shared_drafts": true,
"note": null,
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2025-01-14T07:46:21.932Z",
"updated_at": "2025-01-14T07:46:21.995Z",
"user_ids": [
12,
10,
3
]
}
},
"User": {
"1": {
"id": 1,
"organization_id": null,
"login": "-",
"firstname": "-",
"lastname": "",
"email": "",
"image": null,
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": "",
"street": "",
"zip": "",
"city": "",
"country": "",
"address": "",
"vip": false,
"verified": false,
"active": false,
"note": "",
"last_login": null,
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {},
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2025-01-14T07:45:07.542Z",
"updated_at": "2025-01-14T07:45:07.542Z",
"role_ids": [],
"two_factor_preference_ids": [],
"organization_ids": [],
"authorization_ids": [],
"overview_sorting_ids": [],
"group_ids": {}
},
"3": {
"id": 3,
"organization_id": 2,
"login": "lauren@fastlane.inc",
"firstname": "Lauren",
"lastname": "Brooks",
"email": "lauren@fastlane.inc",
"image": "775c807d577dbd6bd95569ec1872f338",
"image_source": null,
"web": "",
"phone": "",
"fax": "",
"mobile": "",
"department": null,
"street": "",
"zip": "",
"city": "",
"country": "",
"address": null,
"vip": false,
"verified": false,
"active": true,
"note": "",
"last_login": "2025-01-14T07:46:54.082Z",
"source": null,
"login_failed": 0,
"out_of_office": false,
"out_of_office_start_at": null,
"out_of_office_end_at": null,
"out_of_office_replacement_id": null,
"preferences": {
"intro": true,
"keyboard_shortcuts_clues": true,
"notification_config": {
"matrix": {
"create": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"update": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": true,
"subscribed": true,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"reminder_reached": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
},
"escalation": {
"criteria": {
"owned_by_me": true,
"owned_by_nobody": false,
"subscribed": false,
"no": false
},
"channel": {
"email": true,
"online": true
}
}
}
},
"locale": "en-us"
},
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2025-01-14T07:46:17.855Z",
"updated_at": "2025-01-14T07:46:58.108Z",
"role_ids": [
2,
1
],
"two_factor_preference_ids": [],
"organization_ids": [],
"authorization_ids": [],
"overview_sorting_ids": [],
"group_ids": {
"1": [
"full"
],
"2": [
"full"
],
"3": [
"full"
],
"4": [
"full"
],
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"name": "Admin",
"preferences": {},
"default_at_signup": false,
"active": true,
"note": "To configure your system.",
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2025-01-14T07:45:07.630Z",
"updated_at": "2025-01-14T07:46:19.646Z",
"permission_ids": [
1,
57,
59,
63
],
"knowledge_base_permission_ids": [],
"group_ids": {}
},
"3": {
"id": 3,
"name": "Customer",
"preferences": {},
"default_at_signup": true,
"active": true,
"note": "People who create Tickets ask for help.",
"updated_by_id": 3,
"created_by_id": 1,
"created_at": "2025-01-14T07:45:07.659Z",
"updated_at": "2025-01-14T07:46:20.165Z",
"permission_ids": [
62,
64,
65,
66,
68,
69,
72
],
"knowledge_base_permission_ids": [],
"group_ids": {}
}
},
"Organization": {
"2": {
"id": 2,
"name": "Fast Lane Hardware",
"shared": true,
"domain": "",
"domain_assignment": false,
"active": true,
"vip": false,
"note": "IT hardware and custom PC builds",
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2025-01-14T07:46:17.574Z",
"updated_at": "2025-01-14T07:46:17.574Z",
"member_ids": [
3,
4,
5,
6,
7,
8,
9,
10,
11,
12,
13,
14
],
"secondary_member_ids": []
},
"1": {
"id": 1,
"name": "Zammad Foundation",
"shared": true,
"domain": "",
"domain_assignment": false,
"active": true,
"vip": false,
"note": "",
"updated_by_id": 1,
"created_by_id": 1,
"created_at": "2025-01-14T07:45:08.597Z",
"updated_at": "2025-01-14T07:45:08.699Z",
"member_ids": [
2
],
"secondary_member_ids": []
}
}
},
"result": [
{
"type": "Ticket",
"id": 1
}
]
}Ricerca basata su condizioni
Puoi anche usare condizioni come per trigger e scheduler per cercare tramite API. Se non.
Quindi, come costruisco una tale richiesta basata su condizioni?
- In Zammad, vai all'interfaccia di amministrazione e crea una condizione, ad esempio creando una nuova panoramica.
- Vai alla
console Rails </admin/console>, usandorails c/ `zammad run rails. - Cerca la condizione creata, regola i seguenti esempi alle tue esigenze:
ruby
puts Overview.find_by(name: 'My test overview').attributes.slice('condition').to_jsonruby
puts Trigger.find_by(name: 'My new test trigger').attributes.slice('condition').to_jsonQuesto porta a un output come il seguente:
Details
json
{"condition":{"ticket.state_id":{"operator":"is","value":["2"]},"ticket.title":{"operator":"contains","value":"Test"}}}Usa questo come payload nella tua richiesta POST in una ricerca endpoint. La risposta include.
Ordinamento risultati di ricerca
Zammad ti permette di ordinare i tuoi risultati di ricerca per campo se necessario.
sort_by
Aggiungi ?sort_by={row name} alla tua query per ordinare per una riga specifica che appare nella.
order_by
Aggiungi ?order_by={direction} alla tua query per passare tra crescente e decrescente.
Le direzioni sono: asc e desc.
TIP
Solitamente vorrai combinare entrambi i parametri nelle tue ricerche - ad esempio: `?query={search st
Azioni per conto di altri utenti
Requisito: l'utente usato per eseguire la query per conto richiede il permesso admin.user.
Eseguire query API per conto di altri utenti ti permette ad esempio di creare ticket da un diverso.
Per farlo, aggiungi una nuova intestazione HTTP chiamata From alla tua richiesta. Il valore di questa intestazione può essere.
- ID utente
- login utente
- email utente
From è disponibile per tutti gli endpoint.
Codifica
L'API si aspetta la codifica UTF-8. Tieni presente che specialmente quando usi URL con opzioni get.
If you want to learn more about URL encoding, this Wikipedia article may be of help
Representational State Transfer - Application Programming In ↩︎