Service-Level Agreements (SLA)
TIP
SLAs hängen von Zammads Kalender ab.
Auflisten
Erforderliche Berechtigung: admin.sla
GET-Anfrage gesendet: /api/v1/slas
Show response
Response:
json
// HTTP-Code 200 OK
[
{
"id": 2,
"calendar_id": 1,
"name": "new sla",
"first_response_time": 120,
"response_time": null,
"update_time": 120,
"solution_time": 120,
"condition": {
"ticket.state_id": {
"operator": "is",
"value": "2"
}
},
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2021-11-10T12:54:39.368Z",
"updated_at": "2021-11-10T12:54:39.368Z"
}
]Anzeigen
Erforderliche Berechtigung: admin.sla
GET - Anfrage gesendet: /api/v1/slas/{id}
Show response
json
// HTTP-Code 200 OK
{
"id": 2,
"calendar_id": 1,
"name": "new sla",
"first_response_time": 120,
"response_time": null,
"update_time": 120,
"solution_time": 120,
"condition": {
"ticket.state_id": {
"operator": "is",
"value": "2"
}
},
"updated_by_id": 3,
"created_by_id": 3,
"created_at": "2021-11-10T12:54:39.368Z",
"updated_at": "2021-11-10T12:54:39.368Z"
}Erstellen
Erforderliche Berechtigung: admin.sla
POST-Anfrage gesendet: /api/v1/slas
Details
json
{
"name": "new sla",
"first_response_time": "120",
"response_time": "",
"update_time": "120",
"solution_time": "120",
"condition": {
"ticket.state_id": {
"operator": "is",
"value": "2"
}
},
"calendar_id": "1"
}Aktualisierung
Erforderliche Berechtigung: admin.sla
PUT-Anfrage gesendet: /api/v1/slas/{id}
Show request/response
json
{
"name": "update sla",
"first_response_time": "120",
"response_time": "",
"update_time": "120",
"solution_time": "120",
"condition": {
"ticket.state_id": {
"operator": "is",
"value": "2"
}
},
"calendar_id": "1",
"id": 2
}Löschen
Erforderliche Berechtigung: admin.sla
DELETE-Anfrage gesendet: /api/v1/slas/{id}
DANGER
Dies ist eine dauerhafte Entfernung!
Bitte beachten Sie, dass das Entfernen von SLA-Konfigurationen nicht rückgängig gemacht werden kann.
Show response
Response:
json
// HTTP-Code 200 OK
{}