Tags
Ticket Scope
List
Required permission: ticket.agent or admin.tag
GET-Request sent: /api/v1/tags?object=Ticket&o_id={ticket id}
Show response
json
// HTTP-Code 200 OK
{
"tags": [
"order",
"complaint"
]
}Add
Required permission: ticket.agent or admin.tag
POST-Request sent: /api/v1/tags/add
Show request/response
json
{
"item": "{tag name}",
"object": "Ticket",
"o_id": "{ticket id}"
}INFO
This will create the tag if it doesn't exist and the user has permission to do so.
Remove
Required permission: ticket.agent or admin.tag
DELETE-Request sent: /api/v1/tags/remove
Show request/response
json
{
"item": "{tag name}",
"object": "Ticket",
"o_id": "{ticket id}"
}Administration Scope
Admin - List
Required permission: admin.tag
GET-Request sent: /api/v1/tag_list
Show response
json
// HTTP-Code 200 OK
[
{
"id": 1,
"name": "order",
"count": 0
},
{
"id": 2,
"name": "complaint",
"count": 0
},
{
"id": 3,
"name": "printer problem",
"count": 0
}
]Admin - Create
Required permission: admin.tag
POST-Request sent: /api/v1/tag_list
Show request/response
json
{
"name": "tag 5"
}Admin - Rename
Required permission: admin.tag
PUT-Request sent: /api/v1/tag_list/{tag id}
Show request/response
json
{
"name": "order"
}Admin - Delete
Required permission: admin.tag
DELETE-Request sent: /api/v1/tag_list/{tag id}
Show response
Response:
json
// HTTP-Code 200 OK
{}