Zammad UI

The user interface (UI) of Zammad is designed to provide an intuitive experience for users. It is built around the concept of simplicity, clarity, and accessibility and is based on common software design principles which should make the UI pretty self explanatory.

There are basic modular components for different features to keep the UI consistent. These components are described in the sections below. Depending on the currently opened screen, there are interactive components, such as tooltips and a contextual help. Use them wherever needed.

Main UI Elements

The screenshot above shows a ticket detail view in Zammad. Read on for a description of the different main elements of Zammad.

Primary Navigation

This is the whole left sidebar which includes the search, notifications, overviews, the taskbar, your avatar, the ticket create button and maybe more, depending on your system (see next section).

Ticket Detail View

This is where you handle your customer requests. It appears in the main content in the middle of the screen when a ticket tab is selected in the navigation sidebar.

Sidebar

This is the right sidebar in the ticket detail view. It contains sidebar tabs like customers and checklists and displays the currently selected tab.

Primary Navigation

The primary navigation sidebar is your central place to access all main parts of Zammad. You might not see all of them because some depend on the configuration of your Zammad. The navigation sidebar is always visible. That means if you don't know where you are, you can always go back to the dashboard, your overviews or an opened ticket, for example.

Search and Notification Area

Includes the search where you can search for users, organizations, tickets and basically every in Zammad available information. Next to the search you can find the Zammad logo. In case there is a notification, it shows you a badge with a count about how many notifications you got.

Navigation Tabs

Allows you to switch to different Zammad screens like the dashboard, overviews, knowledge base or phone screen depending on your system.

Taskbar Tabs

You can find tabs for your opened tickets, users, organizations and the detailed search in the taskbar. So if you read about a user tab, this means an opened user tab in your sidebar.

Bottom Bar

Profile settings and create new ticket button. In case you have additional permissions, there might be a settings and a reporting button as well.

Zammad immediately saves your current work progress, so you can easily switch between the different areas of Zammad and you don't have to be afraid of losing any data like a not yet sent answer in a ticket.

Sidebar

The right sidebar in the ticket detail view holds different sidebar tabs like Ticket, Customer and Checklist, depending on the state of the ticket, the customer and the configuration of your Zammad. Switch between these sidebar tabs by clicking the corresponding icon on the right side of the sidebar.

Ticket Tab

This tab shows the ticket information like owner, group, priority and state and lets you edit these values. Additionally, the following actions are available when you click on the ︙ button in the top section:

• History: shows a dialog with the history in the current ticket. This is where you can find when and what actions was performed and by whom.
• Merge: merge the ticket with another one in case a customer emailed you multiple times about the same issue.
• Change customer: set another customer for the ticket.

Customer Tab

View customer details including a reference to the customer's other tickets. You can change the ticket customer here as well by clicking on the ︙ button in the top section.

Organization Tab

This tab is only shown if the customer is member of an organization. It shows the organization's details including all members. By clicking on the ︙ button in the top section, you can edit the organization.