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FAQs

General

How to find tickets?

You can either search them via search field or via overviews.

How to get notified for ticket changes?
Why is the ticket open again? I already closed it!
What does the customer see in the ticket?
I can't log in. What can I do?
How can I use keyboard shortcuts?
How to switch between dark and light mode for the user interface?

User Profile

How to change my profile and avatar image?
I want to change the language of the Zammad user interface. How can I do that?
What should I do before going on vacation?
Can I adjust the order of the overviews?

Work on Tickets

How to assign somebody to a ticket?
How to delete a ticket?
How to use text templates?
How to ask a colleague for help in the ticket?
How to cite the customer's email or parts of it?