---
url: https://next.zammad.org/sr/reference/rest-api/user.md
---

# Корисник

::: info
Имајте на уму да су доњи примери дати са дозволама `admin` и
`ticket.agent`. Одређени атрибути / информације могу бити недоступни
у специфичним ситуацијама.
:::

## Актуелно издање

Потребна дозвола: било која

`GET`-захтев послат: `/api/v1/users/me`

::: details

```json
// HTTP-Code 200 OK

{
  "id": 3,
  "organization_id": 2,
  "login": "lauren@fastlane.inc",
  "firstname": "Lauren",
  "lastname": "Brooks",
  "email": "lauren@fastlane.inc",
  "image": "7a6a0d1d94ad2037153cf3a6c1b49a53",
  "image_source": null,
  "web": "",
  "phone": "",
  "fax": "",
  "mobile": "",
  "department": null,
  "street": "",
  "zip": "",
  "city": "",
  "country": "",
  "address": null,
  "vip": false,
  "verified": false,
  "active": true,
  "note": "",
  "last_login": "2021-11-03T12:26:53.410Z",
  "source": null,
  "login_failed": 0,
  "out_of_office": false,
  "out_of_office_start_at": null,
  "out_of_office_end_at": null,
  "out_of_office_replacement_id": null,
  "preferences": {
    "notification_config": {
      "matrix": {
        "create": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": true,
            "subscribed": true,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "update": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": true,
            "subscribed": true,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "reminder_reached": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": false,
            "subscribed": false,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "escalation": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": false,
            "subscribed": false,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        }
      }
    },
    "locale": "en-us",
    "intro": true
  },
  "updated_by_id": 3,
  "created_by_id": 1,
  "created_at": "2021-11-03T11:57:15.975Z",
  "updated_at": "2021-11-03T12:26:55.642Z",
  "role_ids": [
    1,
    2
  ],
  "organization_ids": [],
  "authorization_ids": [],
  "karma_user_ids": [],
  "group_ids": {
    "1": [
      "full"
    ],
    "2": [
      "full"
    ],
    "3": [
      "full"
    ]
  }
}

```

:::

## Преглед листе

Потребна дозвола: `ticket.agent` **или** `admin.user`

`GET`-захтев послат: `/api/v1/users`

::: details

```json
// HTTP-Code 200 OK

[
  {
    "id": 1,
    "organization_id": null,
    "login": "-",
    "firstname": "-",
    "lastname": "",
    "email": "",
    "image": null,
    "image_source": null,
    "web": "",
    "phone": "",
    "fax": "",
    "mobile": "",
    "department": "",
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": "",
    "vip": false,
    "verified": false,
    "active": false,
    "note": "",
    "last_login": null,
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {},
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:51:12.786Z",
    "updated_at": "2021-11-03T11:51:12.786Z",
    "role_ids": [],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {}
  },
  {
    "id": 2,
    "organization_id": 1,
    "login": "nicole.braun@zammad.org",
    "firstname": "Nicole",
    "lastname": "Braun",
    "email": "nicole.braun@zammad.org",
    "image": null,
    "image_source": null,
    "web": "",
    "phone": "",
    "fax": "",
    "mobile": "",
    "department": "",
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": "",
    "vip": false,
    "verified": false,
    "active": true,
    "note": "",
    "last_login": null,
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {
      "tickets_closed": 0,
      "tickets_open": 1
    },
    "updated_by_id": 2,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:51:13.703Z",
    "updated_at": "2021-11-03T12:01:05.411Z",
    "role_ids": [
      3
    ],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {}
  },
  {
    "id": 3,
    "organization_id": 2,
    "login": "lauren@fastlane.inc",
    "firstname": "Lauren",
    "lastname": "Brooks",
    "email": "lauren@fastlane.inc",
    "image": "7a6a0d1d94ad2037153cf3a6c1b49a53",
    "image_source": null,
    "web": "",
    "phone": "",
    "fax": "",
    "mobile": "",
    "department": null,
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": null,
    "vip": false,
    "verified": false,
    "active": true,
    "note": "",
    "last_login": "2021-11-03T12:26:53.410Z",
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {
      "notification_config": {
        "matrix": {
          "create": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": true,
              "subscribed": true,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          },
          "update": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": true,
              "subscribed": true,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          },
          "reminder_reached": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": false,
              "subscribed": false,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          },
          "escalation": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": false,
              "subscribed": false,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          }
        }
      },
      "locale": "en-us",
      "intro": true
    },
    "updated_by_id": 3,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:57:15.975Z",
    "updated_at": "2021-11-03T12:26:55.642Z",
    "role_ids": [
      1,
      2
    ],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {
      "1": [
        "full"
      ],
      "2": [
        "full"
      ],
      "3": [
        "full"
      ]
    }
  },
  {
    "id": 4,
    "organization_id": 2,
    "login": "ethan@fastlane.inc",
    "firstname": "Ethan",
    "lastname": "Kwan",
    "email": "ethan@fastlane.inc",
    "image": "95afc1244af5cb8b77edcd7224c5d5f8",
    "image_source": null,
    "web": "",
    "phone": "",
    "fax": "",
    "mobile": "",
    "department": null,
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": null,
    "vip": false,
    "verified": false,
    "active": true,
    "note": "",
    "last_login": null,
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {
      "notification_config": {
        "matrix": {
          "create": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": true,
              "subscribed": true,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          },
          "update": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": true,
              "subscribed": true,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          },
          "reminder_reached": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": false,
              "subscribed": false,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          },
          "escalation": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": false,
              "subscribed": false,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          }
        }
      },
      "locale": "en-us"
    },
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:57:16.160Z",
    "updated_at": "2021-11-03T11:57:16.214Z",
    "role_ids": [
      1,
      2
    ],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {
      "1": [
        "full"
      ],
      "2": [
        "full"
      ],
      "3": [
        "full"
      ]
    }
  },
  {
    "id": 5,
    "organization_id": 2,
    "login": "emily@fastlane.inc",
    "firstname": "Emily",
    "lastname": "Wilson",
    "email": "emily@fastlane.inc",
    "image": "b64fef91c29105b4a08a2a69be08eda3",
    "image_source": null,
    "web": "",
    "phone": "",
    "fax": "",
    "mobile": "",
    "department": null,
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": null,
    "vip": false,
    "verified": false,
    "active": true,
    "note": "",
    "last_login": null,
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {
      "notification_config": {
        "matrix": {
          "create": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": true,
              "subscribed": true,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          },
          "update": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": true,
              "subscribed": true,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          },
          "reminder_reached": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": false,
              "subscribed": false,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          },
          "escalation": {
            "criteria": {
              "owned_by_me": true,
              "owned_by_nobody": false,
              "subscribed": false,
              "no": false
            },
            "channel": {
              "email": true,
              "online": true
            }
          }
        }
      },
      "locale": "en-us"
    },
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:57:16.349Z",
    "updated_at": "2021-11-03T11:57:16.409Z",
    "role_ids": [
      2
    ],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {
      "1": [
        "full"
      ],
      "2": [
        "full"
      ],
      "3": [
        "full"
      ]
    }
  },
  {
    "id": 6,
    "organization_id": 3,
    "login": "anna@example.com",
    "firstname": "Anna",
    "lastname": "Lopez",
    "email": "anna@example.com",
    "image": "4b1cb1fae2e608ffa72099774e1f57ad",
    "image_source": null,
    "web": "",
    "phone": "415-123-5858",
    "fax": "",
    "mobile": "",
    "department": null,
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": "Golden Gate Bridge\nSan Francisco, CA 94129",
    "vip": false,
    "verified": false,
    "active": true,
    "note": "likes espresso romano - recommended espresso con panna",
    "last_login": null,
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {},
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:57:16.526Z",
    "updated_at": "2021-11-03T11:57:16.611Z",
    "role_ids": [
      3
    ],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {}
  },
  {
    "id": 7,
    "organization_id": 3,
    "login": "samuel@example.com",
    "firstname": "Samuel",
    "lastname": "Lee",
    "email": "samuel@example.com",
    "image": "5911d228f3588c36a72d80eb0c1e4d08",
    "image_source": null,
    "web": "",
    "phone": "855-666-7777",
    "fax": "",
    "mobile": "",
    "department": null,
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": "5201 Blue Lagoon Drive\n8th Floor & 9th Floor\nMiami, FL 33126",
    "vip": false,
    "verified": false,
    "active": true,
    "note": "likes americano, did order two units",
    "last_login": null,
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {},
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:57:16.748Z",
    "updated_at": "2021-11-03T11:57:16.861Z",
    "role_ids": [
      3
    ],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {}
  },
  {
    "id": 8,
    "organization_id": 3,
    "login": "emily@example.com",
    "firstname": "Emily",
    "lastname": "Adams",
    "email": "emily@example.com",
    "image": "99ba64a89f7783c099c304c9b00ff9e8",
    "image_source": null,
    "web": "",
    "phone": "0061 2 1234 7777",
    "fax": "",
    "mobile": "",
    "department": null,
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": "Bennelong Point\nSydney NSW 2000",
    "vip": false,
    "verified": false,
    "active": true,
    "note": "Est autem situm in nobis ut et voluptates et dolores nasci fatemur e corporis voluptatibus et doloribus -- itaque concedo, quod modo.",
    "last_login": null,
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {},
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:57:17.000Z",
    "updated_at": "2021-11-03T11:57:17.060Z",
    "role_ids": [
      3
    ],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {}
  },
  {
    "id": 9,
    "organization_id": 4,
    "login": "ryan@example.com",
    "firstname": "Ryan",
    "lastname": "Parker",
    "email": "ryan@example.com",
    "image": "0e405c60b5deb780feb7ebebd37ff5e0",
    "image_source": null,
    "web": "",
    "phone": "0049 30 1234 5678",
    "fax": "",
    "mobile": "",
    "department": null,
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": "Brandenburger Tor 7\n10117 Berlin",
    "vip": false,
    "verified": false,
    "active": true,
    "note": "no latte but macchiato",
    "last_login": null,
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {},
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:57:17.190Z",
    "updated_at": "2021-11-03T11:57:17.250Z",
    "role_ids": [
      3
    ],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {}
  },
  {
    "id": 10,
    "organization_id": null,
    "login": "david@example.com",
    "firstname": "David",
    "lastname": "Bell",
    "email": "david@example.com",
    "image": "d829d234f377f231534802df6d5500a7",
    "image_source": null,
    "web": "",
    "phone": "0033 892 12 34 56",
    "fax": "",
    "mobile": "",
    "department": null,
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": "Eiffel Tower\n5 Avenue Anatole France\n75007 Paris",
    "vip": false,
    "verified": false,
    "active": true,
    "note": "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magnam aliquam quaerat voluptatem.",
    "last_login": null,
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {},
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:57:17.495Z",
    "updated_at": "2021-11-03T11:57:17.561Z",
    "role_ids": [
      3
    ],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {}
  },
  {
    "id": 11,
    "organization_id": null,
    "login": "olivia@example.com",
    "firstname": "Olivia",
    "lastname": "Ross",
    "email": "olivia@example.com",
    "image": "b6f7a2d56544bb471eb3a3c238c7d964",
    "image_source": null,
    "web": "",
    "phone": "0044 20 1234 5678",
    "fax": "",
    "mobile": "",
    "department": null,
    "street": "",
    "zip": "",
    "city": "",
    "country": "",
    "address": "Westminster\nLondon SW1A 0AA",
    "vip": false,
    "verified": false,
    "active": true,
    "note": "",
    "last_login": null,
    "source": null,
    "login_failed": 0,
    "out_of_office": false,
    "out_of_office_start_at": null,
    "out_of_office_end_at": null,
    "out_of_office_replacement_id": null,
    "preferences": {},
    "updated_by_id": 1,
    "created_by_id": 1,
    "created_at": "2021-11-03T11:57:17.741Z",
    "updated_at": "2021-11-03T11:57:17.794Z",
    "role_ids": [
      3
    ],
    "organization_ids": [],
    "authorization_ids": [],
    "karma_user_ids": [],
    "group_ids": {}
  }
]

```

:::

## Прикажи

Потребна дозвола: `ticket.agent` **или** `admin.user` **или**
`ticket.customer` (подељена организација)

::: info
Технички гледано, свака листа вратиће само информације о тренутном кориснику.
:::

`GET`-захтев послат: `/api/v1/users/{id}`

::: details

```json
{
  "active": true,
  "login_failed": 0,
  "verified": false,
  "source": null,
  "login": "lauren@fastlane.inc",
  "last_login": "2021-09-23T13:17:24.817Z",
  "id": 3,
  "updated_by_id": 1,
  "organization_id": 2,
  "firstname": "Lauren",
  "lastname": "Brooks",
  "email": "lauren@fastlane.inc",
  "image": "7a6a0d1d94ad2037153cf3a6c1b49a53",
  "image_source": null,
  "web": "",
  "phone": "",
  "fax": "",
  "mobile": "",
  "department": "",
  "street": "",
  "zip": "",
  "city": "",
  "country": "",
  "address": "",
  "vip": false,
  "note": "",
  "out_of_office": false,
  "out_of_office_start_at": null,
  "out_of_office_end_at": null,
  "out_of_office_replacement_id": null,
  "preferences": {
    "notification_config": {
      "matrix": {
        "create": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": true,
            "subscribed": true,
            "no": true
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "update": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": true,
            "subscribed": true,
            "no": true
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "reminder_reached": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": false,
            "no": true
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "escalation": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": false,
            "no": true
          },
          "channel": {
            "email": true,
            "online": true
          }
        }
      },
      "group_ids": [
        "2",
        "1",
        "3"
      ]
    },
    "locale": "de-de",
    "intro": true,
    "notification_sound": {
      "file": "Xylo.mp3",
      "enabled": true
    },
    "cti": true,
    "tickets_closed": 0,
    "tickets_open": 1
  },
  "created_by_id": 1,
  "created_at": "2021-07-26T14:44:41.066Z",
  "updated_at": "2021-09-23T13:17:24.825Z",
  "role_ids": [
    1,
    2
  ],
  "organization_ids": [],
  "authorization_ids": [],
  "karma_user_ids": [
    1
  ],
  "group_ids": {
    "1": [
      "full"
    ],
    "2": [
      "full"
    ],
    "3": [
      "full"
    ]
  },
  "roles": [
    "Admin",
    "Agent"
  ],
  "organizations": [],
  "authorizations": [],
  "organization": "Fastlane Inc.",
  "groups": {
    "Sales": [
      "full"
    ],
    "Support": [
      "full"
    ],
    "IT Internal": [
      "full"
    ]
  },
  "created_by": "-",
  "updated_by": "-"
}

```

:::

## Креирај

Потребна дозвола: `admin.user` **или** `ticket.agent`

Послат `POST` захтев: `/api/v1/users`

::: tip
**Ово зависи од дозвола**

Оператери не могу да постављају корисничке лозинке, улоге или групне дозволе. Уместо тога
Zammad ће применити подразумевану улогу при регистрацији. Проверите Zammad-ов администраторски интерфејс
под *Управљање > Улоге* и погледајте која је одабрана као **Подразумевана при регистрацији**.

Технички, креирање корисника без аутентификације је могуће ако успете
да обезбедите неопходан CSRF токен (изван опсега ове
документације). Ако то не желите, размотрите
искључивање регистрације корисника под *Подешавања > Безбедност > Основно* постављањем
**Нови кориснички налози** на не.
:::

::: tip
Нисте сигурни које атрибуте можете да користите или поставите? Покрените GET упит на било ком
одговарајућем кориснику који већ постоји у вашој инстанци.
:::

:::: details

::: tabs key:reqres

\=== Захтев

```json
{
  "firstname": "Jane",
  "lastname": "Doe",
  "email": "jdoe@example.com",
  "login": "jdoe",
  "organization": "Sample Corp.",
  "roles": [
    "Agent",
    "Customer"
  ]
}

```

\=== Одговор

```json
// HTTP-Code 201 Created

{
  "id": 16,
  "organization_id": 5,
  "login": "jdoe",
  "firstname": "Jane",
  "lastname": "Doe",
  "email": "jdoe@example.com",
  "image": null,
  "image_source": null,
  "web": "",
  "phone": "",
  "fax": "",
  "mobile": "",
  "department": null,
  "street": "",
  "zip": "",
  "city": "",
  "country": "",
  "address": null,
  "vip": false,
  "verified": false,
  "active": true,
  "note": "",
  "last_login": null,
  "source": null,
  "login_failed": 0,
  "out_of_office": false,
  "out_of_office_start_at": null,
  "out_of_office_end_at": null,
  "out_of_office_replacement_id": null,
  "preferences": {
    "notification_config": {
      "matrix": {
        "create": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": true,
            "subscribed": true,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "update": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": true,
            "subscribed": true,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "reminder_reached": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": false,
            "subscribed": false,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "escalation": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": false,
            "subscribed": false,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        }
      }
    },
    "locale": "en-us"
  },
  "updated_by_id": 3,
  "created_by_id": 3,
  "created_at": "2021-11-03T14:42:36.855Z",
  "updated_at": "2021-11-03T14:42:36.855Z",
  "role_ids": [
    2,
    3
  ],
  "organization_ids": [],
  "authorization_ids": [],
  "karma_user_ids": [],
  "group_ids": {}
}

```

:::
::::

## Освежавање

Потребна дозвола: `admin.user` **или** `ticket.agent`

Послат `PUT` захтев: `/api/v1/users/{id}`

::: tip
**Ово зависи од дозвола**

Оператери не могу да постављају корисничке лозинке, улоге или групне дозволе. Уместо тога
Zammad ће применити подразумевану улогу при регистрацији. Проверите Zammad-ов администраторски интерфејс
под *Управљање > Улоге* и погледајте која је одабрана као **Подразумевана при регистрацији**.

Технички, креирање корисника без аутентификације је могуће ако успете
да обезбедите неопходан CSRF токен (изван опсега ове
документације). Ако то не желите, размотрите
искључивање регистрације корисника под *Подешавања > Безбедност > Основно* постављањем
**Нови кориснички налози** на не.
:::

:::: details

::: tabs key:reqres

\=== Захтев

```json
{
  "phone": "+49 30 55 57 160 00",
  "department": "Sales",
  "address": "Marienstr. 18\n10117 Berlin"
}

```

\=== Одговор

```json
// HTTP-Code 200 OK

{
  "id": 16,
  "organization_id": 5,
  "login": "jdoe",
  "firstname": "Jane",
  "lastname": "Doe",
  "email": "jdoe@example.com",
  "image": null,
  "image_source": null,
  "web": "",
  "phone": "+49 30 55 57 160 00",
  "fax": "",
  "mobile": "",
  "department": "Sales",
  "street": "",
  "zip": "",
  "city": "",
  "country": "",
  "address": "Marienstr. 18\n10117 Berlin",
  "vip": false,
  "verified": false,
  "active": true,
  "note": "",
  "last_login": null,
  "source": null,
  "login_failed": 0,
  "out_of_office": false,
  "out_of_office_start_at": null,
  "out_of_office_end_at": null,
  "out_of_office_replacement_id": null,
  "preferences": {
    "notification_config": {
      "matrix": {
        "create": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": true,
            "subscribed": true,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "update": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": true,
            "subscribed": true,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "reminder_reached": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": false,
            "subscribed": false,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        },
        "escalation": {
          "criteria": {
            "owned_by_me": true,
            "owned_by_nobody": false,
            "subscribed": false,
            "no": false
          },
          "channel": {
            "email": true,
            "online": true
          }
        }
      }
    },
    "locale": "en-us"
  },
  "updated_by_id": 3,
  "created_by_id": 3,
  "created_at": "2021-11-03T14:42:36.855Z",
  "updated_at": "2021-11-03T14:49:20.018Z",
  "role_ids": [
    2,
    3
  ],
  "organization_ids": [],
  "authorization_ids": [],
  "karma_user_ids": [],
  "group_ids": {}
}

```

:::
::::

## Обриши

::: danger
**Ово је трајно уклањање**

Имајте на уму да се уклањање корисника не може опозвати. Zammad ће такође
уклонити референце - па потенцијално и тикете!
:::

Технички, кориснике можете избрисати преко `/api/v1/users/{id}`. Међутим,
снажно вам препоручујемо да уместо тога користите приватност података у
Zammad-овом интерфејсу или крајњу тачку за приватност података (погледајте
одељак испод). Употребом једног од њих обезбеђујете да се и повезане
информације као што су тикети такође избришу.

### Преко крајње тачке за приватност података

Неопходна дозвола: `admin.data_privacy`

Послат `POST` захтев: `/api/v1/data_privacy_task`

:::: details

::: tabs key:reqres

\=== Захтев

```json
{
  "deletable_type": "User",
  "deletable_id": 19
}

```

\=== Одговор

```json
# HTTP-Code 201 Created

{
  "id": 5,
  "state": "in process",
  "deletable_type": "User",
  "deletable_id": 19,
  "preferences": {
    "owner_tickets": [],
    "owner_tickets_count": 0,
    "customer_tickets": [],
    "customer_tickets_count": 0,
    "user": {
      "firstname": "A*r",
      "lastname": "W*t",
      "email": "a*t@j*s.com",
      "organization": "J*s c*r p*s"
    }
  },
  "updated_by_id": 3,
  "created_by_id": 3,
  "created_at": "2025-05-07T08:13:51.350Z",
  "updated_at": "2025-05-07T08:13:51.350Z"
}
```

:::
::::

### Одељак са значком&#x20;

Неопходна дозвола: `admin.user`

Послат `DELETE` захтев: `/api/v1/users/{id}`

::: details

```json
// HTTP-Code 200 OK

{}

```

:::
