--- url: https://next.zammad.org/it/reference/rest-api/intro.md --- # Introduzione Zammad fornisce una potente REST-API\[^1] che permette tutte le operazioni disponibili tramite. Questa pagina ti dà una prima impressione delle cose che generalmente valgono per tutti gli endpoint. ## Client API Sono disponibili client API. Tieni presente che questi client potrebbero non fornire accesso a. * [Client Ruby](https://github.com/zammad/zammad-api-client-ruby){target=\_blank} (ufficiale) * [Client PHP](https://github.com/zammad/zammad-api-client-php){target=\_blank} (ufficiale) * [Client Python](https://pypi.org/project/zammad-py/){target=\_blank} (terze parti) * [Client .NET](https://github.com/Asesjix/Zammad-Client){target=\_blank} (terze parti) * [Client API Android](https://github.com/KirkBushman/zammad-android){target=\_blank} (terze parti) * [Go Client](https://github.com/AlessandroSechi/zammad-go){target=\_blank} (terza parte; solo client API, nessuna applicazione “pronta all’uso”) ## Autenticazione Zammad supporta tre diversi metodi di autenticazione per la sua API. ### HTTP basic authentication (username/password) Il nome utente / password deve essere fornito come intestazione HTTP nella chiamata HTTP. Questa autenticazione. ```sh curl -u {username}:{password} https://{fqdn}/{endpoint} ``` ::: warning Sconsigliamo vivamente di usare l'autenticazione di base. Usa i token di accesso ogni volta che possibile. ::: ### HTTP token authentication (access token) Il token di accesso deve essere fornito come intestazione HTTP nella chiamata HTTP. Ogni utente può creare. ```sh curl -H "Authorization: Token token={your_token}" https://{fqdn}/{endpoint} ``` ### OAuth2 (accesso token) Il token deve essere fornito come intestazione HTTP nelle tue chiamate. Questo permette ad applicazioni di terze parti. ```sh curl -H "Authorization: Bearer {your_token}" https://{fqdn}/{endpoint} ``` ## Endpoints and example data Per semplicità non forniremo comandi specifici nelle pagine successive, ma diremo invece. Il formato della risposta sarà una risposta JSON completa da un'istanza Zammad predefinita. ## Content type Zammad restituisce payload JSON ogni volta che recuperi dati. Se intendi fornire dati,. ## Response payloads (expand) Zammad restituisce sempre informazioni inclusi suggerimenti a tutte le relazioni. Se hai bisogno di maggiori informazioni. Questo switch fornirà ancora più informazioni - almeno relazioni con nome oltre agli ID. **Payload utente:** :::: details ::: tabs \=== expand=true ```json // HTTP-Code 200 OK { "id": 2, "organization_id": 1, "login": "nicole.braun@zammad.org", "firstname": "Nicole", "lastname": "Braun", "email": "nicole.braun@zammad.org", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": "", "street": "", "zip": "", "city": "", "country": "", "address": "", "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "tickets_closed": 0, "tickets_open": 2 }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-06-27T08:35:34.872Z", "updated_at": "2025-07-02T11:46:41.840Z", "role_ids": [ 3 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": {}, "roles": [ "Customer" ], "two_factor_preferences": [], "organizations": [], "authorizations": [], "overview_sortings": [], "organization": "Zammad Foundation", "groups": {}, "created_by": "-", "updated_by": "admin@example.com" } ``` \=== expand=false ```json // HTTP-Code 200 OK { "id": 2, "organization_id": 1, "login": "nicole.braun@zammad.org", "firstname": "Nicole", "lastname": "Braun", "email": "nicole.braun@zammad.org", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": "", "street": "", "zip": "", "city": "", "country": "", "address": "", "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "tickets_closed": 0, "tickets_open": 2 }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-06-27T08:35:34.872Z", "updated_at": "2025-07-02T11:46:41.840Z", "role_ids": [ 3 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": {} } ``` ::: :::: **Payload ticket:** :::: details ::: tabs \=== expand=true ```json // HTTP-Code 200 OK { "id": 1, "group_id": 1, "priority_id": 2, "state_id": 1, "organization_id": 1, "number": "97001", "title": "Welcome to Zammad!", "owner_id": 1, "customer_id": 2, "note": null, "first_response_at": null, "first_response_escalation_at": null, "first_response_in_min": null, "first_response_diff_in_min": null, "close_at": null, "close_escalation_at": null, "close_in_min": null, "close_diff_in_min": null, "update_escalation_at": null, "update_in_min": null, "update_diff_in_min": null, "last_close_at": null, "last_contact_at": "2025-06-27T08:35:35.210Z", "last_contact_agent_at": null, "last_contact_customer_at": "2025-06-27T08:35:35.210Z", "last_owner_update_at": null, "create_article_type_id": 5, "create_article_sender_id": 2, "article_count": 1, "escalation_at": null, "pending_time": null, "type": null, "time_unit": null, "preferences": {}, "updated_by_id": 2, "created_by_id": 2, "created_at": "2025-06-27T08:35:35.005Z", "updated_at": "2025-06-27T08:35:35.306Z", "checklist_id": null, "referencing_checklist_ids": [], "article_ids": [ 1 ], "ticket_time_accounting_ids": [], "ai_stored_result_ids": [ 1, 4 ], "referencing_checklists": [], "group": "Users", "organization": "Zammad Foundation", "ticket_time_accounting": [], "state": "new", "priority": "2 normal", "owner": "-", "customer": "nicole.braun@zammad.org", "created_by": "nicole.braun@zammad.org", "updated_by": "nicole.braun@zammad.org", "create_article_type": "phone", "create_article_sender": "Customer" } ``` \=== expand=false ```json // HTTP-Code 200 OK { "id": 1, "group_id": 1, "priority_id": 2, "state_id": 1, "organization_id": 1, "number": "97001", "title": "Welcome to Zammad!", "owner_id": 1, "customer_id": 2, "note": null, "first_response_at": null, "first_response_escalation_at": null, "first_response_in_min": null, "first_response_diff_in_min": null, "close_at": null, "close_escalation_at": null, "close_in_min": null, "close_diff_in_min": null, "update_escalation_at": null, "update_in_min": null, "update_diff_in_min": null, "last_close_at": null, "last_contact_at": "2025-06-27T08:35:35.210Z", "last_contact_agent_at": null, "last_contact_customer_at": "2025-06-27T08:35:35.210Z", "last_owner_update_at": null, "create_article_type_id": 5, "create_article_sender_id": 2, "article_count": 1, "escalation_at": null, "pending_time": null, "type": null, "time_unit": null, "preferences": {}, "updated_by_id": 2, "created_by_id": 2, "created_at": "2025-06-27T08:35:35.005Z", "updated_at": "2025-06-27T08:35:35.306Z", "checklist_id": null } ``` ::: :::: ::: tip Tieni presente che i Flussi di lavoro principali potrebbero limitare l'accesso ad attributi o valori. ::: ## Paginazione Poiché Zammad limita il numero di oggetti restituiti per motivi di prestazioni, potresti dover. ::: info **Numero di oggetti restituiti:** Zammad ha limiti rigidi per il numero massimo di oggetti restituiti. ::: To use pagination you'll need two get options: `per_page` and `page`. Combine them to receive 5 results from the first result page: `?page=1&per_page=5` - increase page count to get more results. ## Ricerca tramite API ### Endpoint search Alcuni endpoint supportano una query di ricerca. Questi sono: * [Audit Log](audit-log) * [Groups](group) * [Organizations](organization) * [Roles](role) * [Tickets](ticket) * [Users](user) I seguenti endpoint supportano anche una query di ricerca, ma non sono esplicitamente trattati. * Sessioni chat * Base di conoscenza * Macro * Panoramica * Modelli * Modulo di testo #### Search example Richiesta `GET` inviata: `/api/v1/tickets/search?query=welcome` ```json // HTTP-Code 200 OK [ { "id": 1, "group_id": 1, "priority_id": 2, "state_id": 1, "organization_id": 1, "number": "20001", "title": "Welcome to Zammad!", "owner_id": 1, "customer_id": 2, "note": null, "first_response_at": null, "first_response_escalation_at": null, "first_response_in_min": null, "first_response_diff_in_min": null, "close_at": null, "close_escalation_at": null, "close_in_min": null, "close_diff_in_min": null, "update_escalation_at": null, "update_in_min": null, "update_diff_in_min": null, "last_close_at": null, "last_contact_at": "2025-01-14T07:45:08.726Z", "last_contact_agent_at": null, "last_contact_customer_at": "2025-01-14T07:45:08.726Z", "last_owner_update_at": null, "create_article_type_id": 5, "create_article_sender_id": 2, "article_count": 1, "escalation_at": null, "pending_time": null, "type": null, "time_unit": null, "preferences": {}, "updated_by_id": 2, "created_by_id": 2, "created_at": "2025-01-14T07:45:08.681Z", "updated_at": "2025-01-14T07:45:08.790Z", "checklist_id": null, "referencing_checklist_ids": [], "article_ids": [ 1 ], "ticket_time_accounting_ids": [] } ] ``` #### Expand parameter Se vuoi avere informazioni correlate aggiuntive, puoi usare il parametro `expand`. Usa. Richiesta `GET` inviata: `/api/v1/tickets/search?query=welcome&expand=true` ```json // HTTP-Code 200 OK [ { "id": 1, "group_id": 1, "priority_id": 2, "state_id": 1, "organization_id": 1, "number": "20001", "title": "Welcome to Zammad!", "owner_id": 1, "customer_id": 2, "note": null, "first_response_at": null, "first_response_escalation_at": null, "first_response_in_min": null, "first_response_diff_in_min": null, "close_at": null, "close_escalation_at": null, "close_in_min": null, "close_diff_in_min": null, "update_escalation_at": null, "update_in_min": null, "update_diff_in_min": null, "last_close_at": null, "last_contact_at": "2025-01-14T07:45:08.726Z", "last_contact_agent_at": null, "last_contact_customer_at": "2025-01-14T07:45:08.726Z", "last_owner_update_at": null, "create_article_type_id": 5, "create_article_sender_id": 2, "article_count": 1, "escalation_at": null, "pending_time": null, "type": null, "time_unit": null, "preferences": {}, "updated_by_id": 2, "created_by_id": 2, "created_at": "2025-01-14T07:45:08.681Z", "updated_at": "2025-01-14T07:45:08.790Z", "checklist_id": null, "referencing_checklist_ids": [], "article_ids": [ 1 ], "ticket_time_accounting_ids": [], "referencing_checklists": [], "group": "Users", "organization": "Zammad Foundation", "ticket_time_accounting": [], "state": "new", "priority": "2 normal", "owner": "-", "customer": "nicole.braun@zammad.org", "created_by": "nicole.braun@zammad.org", "updated_by": "nicole.braun@zammad.org", "create_article_type": "phone", "create_article_sender": "Customer" } ] ``` #### Full parameter Puoi anche estendere la risposta usando il parametro `full`. Tieni presente che questa risposta. Richiesta `GET` inviata: `/api/v1/tickets/search?query=welcome&full=true` ```json // HTTP-Code 200 OK { "record_ids": [ 1 ], "assets": { "Ticket": { "1": { "id": 1, "group_id": 1, "priority_id": 2, "state_id": 1, "organization_id": 1, "number": "20001", "title": "Welcome to Zammad!", "owner_id": 1, "customer_id": 2, "note": null, "first_response_at": null, "first_response_escalation_at": null, "first_response_in_min": null, "first_response_diff_in_min": null, "close_at": null, "close_escalation_at": null, "close_in_min": null, "close_diff_in_min": null, "update_escalation_at": null, "update_in_min": null, "update_diff_in_min": null, "last_close_at": null, "last_contact_at": "2025-01-14T07:45:08.726Z", "last_contact_agent_at": null, "last_contact_customer_at": "2025-01-14T07:45:08.726Z", "last_owner_update_at": null, "create_article_type_id": 5, "create_article_sender_id": 2, "article_count": 1, "escalation_at": null, "pending_time": null, "type": null, "time_unit": null, "preferences": {}, "updated_by_id": 2, "created_by_id": 2, "created_at": "2025-01-14T07:45:08.681Z", "updated_at": "2025-01-14T07:45:08.790Z", "checklist_id": null, "referencing_checklist_ids": [], "article_ids": [ 1 ], "ticket_time_accounting_ids": [] } }, "Group": { "1": { "id": 1, "signature_id": 1, "email_address_id": 1, "name": "Users", "name_last": "Users", "parent_id": null, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": "Standard Group/Pool for Tickets.", "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-01-14T07:45:08.274Z", "updated_at": "2025-01-14T07:46:20.513Z", "user_ids": [ 3 ] }, "2": { "id": 2, "signature_id": null, "email_address_id": null, "name": "Support", "name_last": "Support", "parent_id": null, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:20.548Z", "updated_at": "2025-01-14T07:46:20.636Z", "user_ids": [ 4, 10, 3 ] }, "3": { "id": 3, "signature_id": null, "email_address_id": null, "name": "Support::1st Level", "name_last": "1st Level", "parent_id": 2, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:20.696Z", "updated_at": "2025-01-14T07:46:20.895Z", "user_ids": [ 7, 6, 8, 4, 9, 5, 10, 3 ] }, "4": { "id": 4, "signature_id": null, "email_address_id": null, "name": "Support::2nd Level", "name_last": "2nd Level", "parent_id": 2, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:20.946Z", "updated_at": "2025-01-14T07:46:21.085Z", "user_ids": [ 7, 6, 4, 5, 10, 3 ] }, "5": { "id": 5, "signature_id": null, "email_address_id": null, "name": "Sales", "name_last": "Sales", "parent_id": null, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.149Z", "updated_at": "2025-01-14T07:46:21.249Z", "user_ids": [ 14, 13, 10, 3 ] }, "6": { "id": 6, "signature_id": null, "email_address_id": null, "name": "Logistics Department", "name_last": "Logistics Department", "parent_id": null, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.307Z", "updated_at": "2025-01-14T07:46:21.389Z", "user_ids": [ 13, 10, 3 ] }, "7": { "id": 7, "signature_id": null, "email_address_id": null, "name": "Logistics Department::Shipping", "name_last": "Shipping", "parent_id": 6, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.447Z", "updated_at": "2025-01-14T07:46:21.531Z", "user_ids": [ 13, 10, 3 ] }, "8": { "id": 8, "signature_id": null, "email_address_id": null, "name": "Logistics Department::Returns Processing", "name_last": "Returns Processing", "parent_id": 6, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.570Z", "updated_at": "2025-01-14T07:46:21.633Z", "user_ids": [ 13, 10, 3 ] }, "9": { "id": 9, "signature_id": null, "email_address_id": null, "name": "IT Internal", "name_last": "IT Internal", "parent_id": null, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.673Z", "updated_at": "2025-01-14T07:46:21.761Z", "user_ids": [ 11, 10, 3 ] }, "10": { "id": 10, "signature_id": null, "email_address_id": null, "name": "IT Internal::Infrastructure", "name_last": "Infrastructure", "parent_id": 9, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.813Z", "updated_at": "2025-01-14T07:46:21.881Z", "user_ids": [ 11, 10, 3 ] }, "11": { "id": 11, "signature_id": null, "email_address_id": null, "name": "IT Internal::IT Support", "name_last": "IT Support", "parent_id": 9, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.932Z", "updated_at": "2025-01-14T07:46:21.995Z", "user_ids": [ 12, 10, 3 ] } }, "User": { "1": { "id": 1, "organization_id": null, "login": "-", "firstname": "-", "lastname": "", "email": "", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": "", "street": "", "zip": "", "city": "", "country": "", "address": "", "vip": false, "verified": false, "active": false, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": {}, "updated_by_id": 1, "created_by_id": 1, "created_at": "2025-01-14T07:45:07.542Z", "updated_at": "2025-01-14T07:45:07.542Z", "role_ids": [], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": {} }, "3": { "id": 3, "organization_id": 2, "login": "lauren@fastlane.inc", "firstname": "Lauren", "lastname": "Brooks", "email": "lauren@fastlane.inc", "image": "775c807d577dbd6bd95569ec1872f338", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": "2025-01-14T07:46:54.082Z", "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } }, "locale": "en-us" }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-01-14T07:46:17.855Z", "updated_at": "2025-01-14T07:46:58.108Z", "role_ids": [ 2, 1 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "1": [ "full" ], "2": [ "full" ], "3": [ "full" ], "4": [ "full" ], "5": [ "full" ], "6": [ "full" ], "7": [ "full" ], "8": [ "full" ], "9": [ "full" ], "10": [ "full" ], "11": [ "full" ] } }, "4": { "id": 4, "organization_id": 2, "login": "ethan@fastlane.inc", "firstname": "Ethan", "lastname": "Kwan", "email": "ethan@fastlane.inc", "image": "3c3a37e93647e40c595937e336953de8", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, 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"online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.288Z", "updated_at": "2025-01-14T07:46:26.202Z", "role_ids": [ 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "3": [ "full" ], "4": [ "full" ] } }, "8": { "id": 8, "organization_id": 2, "login": "alex@fastlane.inc", "firstname": "Alexander", "lastname": "Jensen", "email": "alex@fastlane.inc", "image": "8e837e5b08ef314f920f13e6b8e44b3f", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.401Z", "updated_at": "2025-01-14T07:46:26.245Z", "role_ids": [ 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "3": [ "full" ] } }, "9": { "id": 9, "organization_id": 2, "login": "emily@fastlane.inc", "firstname": "Emily", "lastname": "Wilson", "email": "emily@fastlane.inc", "image": "f527a90b9dc0c731005f5756bbd5a432", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.514Z", "updated_at": "2025-01-14T07:46:26.301Z", "role_ids": [ 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "3": [ "full" ] } }, "10": { "id": 10, "organization_id": 2, "login": "hannah@fastlane.inc", "firstname": "Hannah", "lastname": "Taylor", "email": "hannah@fastlane.inc", "image": "7b590e70915e7c33fff328f7e8fa0bb9", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, 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false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.779Z", "updated_at": "2025-01-14T07:46:26.451Z", "role_ids": [ 2, 1 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "9": [ "full" ], "10": [ "full" ] } }, "12": { "id": 12, "organization_id": 2, "login": "emily.t@fastlane.inc", "firstname": "Emily", "lastname": "Tran", "email": "emily.t@fastlane.inc", "image": "c9a8e23fe76079f0d249c87bcd145f95", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.893Z", "updated_at": "2025-01-14T07:46:26.493Z", "role_ids": [ 2, 1 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "11": [ "full" ] } }, "2": { "id": 2, "organization_id": 1, "login": "nicole.braun@zammad.org", "firstname": "Nicole", "lastname": "Braun", "email": "nicole.braun@zammad.org", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": "", "street": "", "zip": "", "city": "", "country": "", "address": "", "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "tickets_closed": 0, "tickets_open": 1 }, "updated_by_id": 2, "created_by_id": 1, "created_at": "2025-01-14T07:45:08.641Z", "updated_at": "2025-01-14T07:45:20.373Z", "role_ids": [ 3 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": {} } }, "Role": { "2": { "id": 2, "name": "Agent", "preferences": {}, "default_at_signup": false, "active": true, "note": "To work on Tickets.", "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-01-14T07:45:07.649Z", "updated_at": "2025-01-14T07:46:18.906Z", "permission_ids": [ 53, 55, 58, 61, 63 ], "knowledge_base_permission_ids": [], "group_ids": {} }, "1": { "id": 1, "name": "Admin", "preferences": {}, "default_at_signup": false, "active": true, "note": "To configure your system.", "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-01-14T07:45:07.630Z", "updated_at": "2025-01-14T07:46:19.646Z", "permission_ids": [ 1, 57, 59, 63 ], "knowledge_base_permission_ids": [], "group_ids": {} }, "3": { "id": 3, "name": "Customer", "preferences": {}, "default_at_signup": true, "active": true, "note": "People who create Tickets ask for help.", "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-01-14T07:45:07.659Z", "updated_at": "2025-01-14T07:46:20.165Z", "permission_ids": [ 62, 64, 65, 66, 68, 69, 72 ], "knowledge_base_permission_ids": [], "group_ids": {} } }, "Organization": { "2": { "id": 2, "name": "Fast Lane Hardware", "shared": true, "domain": "", "domain_assignment": false, "active": true, "vip": false, "note": "IT hardware and custom PC builds", "updated_by_id": 1, "created_by_id": 1, "created_at": "2025-01-14T07:46:17.574Z", "updated_at": "2025-01-14T07:46:17.574Z", "member_ids": [ 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14 ], "secondary_member_ids": [] }, "1": { "id": 1, "name": "Zammad Foundation", "shared": true, "domain": "", "domain_assignment": false, "active": true, "vip": false, "note": "", "updated_by_id": 1, "created_by_id": 1, "created_at": "2025-01-14T07:45:08.597Z", "updated_at": "2025-01-14T07:45:08.699Z", "member_ids": [ 2 ], "secondary_member_ids": [] } } }, "total_count": 1 } ``` #### With total count parameter Usando questo parametro verrà anche emessa la quantità di risultati di ricerca. Può essere combinato. Richiesta `GET` inviata: `/api/v1/tickets/search?query=welcome&full=true&with_total_count=true` ```json // HTTP-Code 200 OK { "record_ids": [ 2, 1 ], "assets": { "Ticket": { "1": { "id": 1, "group_id": 1, "priority_id": 2, "state_id": 1, "organization_id": 1, "number": "97001", "title": "Welcome to Zammad!", "owner_id": 1, "customer_id": 2, "note": null, "first_response_at": null, "first_response_escalation_at": null, "first_response_in_min": null, "first_response_diff_in_min": null, "close_at": null, "close_escalation_at": null, "close_in_min": null, "close_diff_in_min": null, "update_escalation_at": null, "update_in_min": null, "update_diff_in_min": null, "last_close_at": null, "last_contact_at": "2025-06-27T08:35:35.210Z", "last_contact_agent_at": null, "last_contact_customer_at": "2025-06-27T08:35:35.210Z", "last_owner_update_at": null, "create_article_type_id": 5, "create_article_sender_id": 2, "article_count": 1, "escalation_at": null, "pending_time": null, "type": null, "time_unit": null, "preferences": {}, "updated_by_id": 2, "created_by_id": 2, "created_at": "2025-06-27T08:35:35.005Z", "updated_at": "2025-06-27T08:35:35.306Z", "checklist_id": null, "referencing_checklist_ids": [], "article_ids": [ 1 ], "ticket_time_accounting_ids": [], "ai_stored_result_ids": [ 1, 4 ] }, "2": { "id": 2, "group_id": 1, "priority_id": 2, "state_id": 2, "organization_id": 1, "number": "97002", "title": "Welcome again", "owner_id": 1, "customer_id": 2, "note": null, "first_response_at": null, "first_response_escalation_at": null, "first_response_in_min": null, "first_response_diff_in_min": null, "close_at": null, "close_escalation_at": null, "close_in_min": null, "close_diff_in_min": null, "update_escalation_at": null, "update_in_min": null, "update_diff_in_min": null, "last_close_at": null, "last_contact_at": "2025-07-02T11:46:41.117Z", "last_contact_agent_at": null, "last_contact_customer_at": "2025-07-02T11:46:41.117Z", "last_owner_update_at": null, "create_article_type_id": 5, "create_article_sender_id": 2, "article_count": 1, "escalation_at": null, "pending_time": null, "type": null, "time_unit": null, "preferences": {}, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-07-02T11:46:41.040Z", "updated_at": "2025-07-02T11:46:41.210Z", "checklist_id": null, "referencing_checklist_ids": [], "article_ids": [ 2 ], "ticket_time_accounting_ids": [], "ai_stored_result_ids": [ 2, 3 ] } }, "Organization": { "1": { "id": 1, "name": "Zammad Foundation", "shared": true, "domain": "", "domain_assignment": false, "active": true, "vip": false, "note": "", "updated_by_id": 1, "created_by_id": 1, "created_at": "2025-06-27T08:35:34.797Z", "updated_at": "2025-07-02T11:46:41.105Z", "member_ids": [ 2 ], "secondary_member_ids": [] } }, "User": { "1": { "id": 1, "organization_id": null, "login": "-", "firstname": "-", "lastname": "", "email": "", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": "", "street": "", "zip": "", "city": "", "country": "", "address": "", "vip": false, "verified": false, "active": false, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": {}, "updated_by_id": 1, "created_by_id": 1, "created_at": "2025-06-27T08:35:31.793Z", "updated_at": "2025-06-27T08:35:31.793Z", "role_ids": [], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": {} }, "2": { "id": 2, "organization_id": 1, "login": "nicole.braun@zammad.org", "firstname": "Nicole", "lastname": "Braun", "email": "nicole.braun@zammad.org", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": "", "street": "", "zip": "", "city": "", "country": "", "address": "", "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "tickets_closed": 0, "tickets_open": 2 }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-06-27T08:35:34.872Z", "updated_at": "2025-07-02T11:46:41.840Z", "role_ids": [ 3 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": {} }, "3": { "id": 3, "organization_id": null, "login": "admin@example.com", "firstname": "Test", "lastname": "Admin", "email": "admin@example.com", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": "2025-07-02T08:54:52.403Z", "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } }, "locale": "de-de", "intro": true, "keyboard_shortcuts_clues": true, "overviews_last_used": { "1": "2025-06-27T09:27:26.333Z", "5": "2025-06-27T09:27:28.222Z" }, "theme": "light" }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-06-27T09:27:00.302Z", "updated_at": "2025-07-02T14:20:57.498Z", "role_ids": [ 1, 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "1": [ "full" ] } } } }, "total_count": 2 } ``` #### Only total count parameter Usando questo parametro `only_total_count` verrà emessa solo la quantità di risultati di ricerca. Richiesta `GET` inviata: `/api/v1/tickets/search?query=welcome&only_total_count=true` ```json // HTTP-Code 200 OK { "total_count": 1 } ``` ### Global search Se hai bisogno di cercare non solo in un tipo di oggetto specifico, puoi farlo usando la ricerca globale. Richiesta `GET` inviata: `/api/v1/search?query=welcome` ```json // HTTP-Code 200 OK { "assets": { "Ticket": { "1": { "id": 1, "group_id": 1, "priority_id": 2, "state_id": 1, "organization_id": 1, "number": "20001", "title": "Welcome to Zammad!", "owner_id": 1, "customer_id": 2, "note": null, "first_response_at": null, "first_response_escalation_at": null, "first_response_in_min": null, "first_response_diff_in_min": null, "close_at": null, "close_escalation_at": null, "close_in_min": null, "close_diff_in_min": null, "update_escalation_at": null, "update_in_min": null, "update_diff_in_min": null, "last_close_at": null, "last_contact_at": "2025-01-14T07:45:08.726Z", "last_contact_agent_at": null, "last_contact_customer_at": "2025-01-14T07:45:08.726Z", "last_owner_update_at": null, "create_article_type_id": 5, "create_article_sender_id": 2, "article_count": 1, "escalation_at": null, "pending_time": null, "type": null, "time_unit": null, "preferences": {}, "updated_by_id": 2, "created_by_id": 2, "created_at": "2025-01-14T07:45:08.681Z", "updated_at": "2025-01-14T07:45:08.790Z", "checklist_id": null, "referencing_checklist_ids": [], "article_ids": [ 1 ], "ticket_time_accounting_ids": [] } }, "Group": { "1": { "id": 1, "signature_id": 1, "email_address_id": 1, "name": "Users", "name_last": "Users", "parent_id": null, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": "Standard Group/Pool for Tickets.", "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-01-14T07:45:08.274Z", "updated_at": "2025-01-14T07:46:20.513Z", "user_ids": [ 3 ] }, "2": { "id": 2, "signature_id": null, "email_address_id": null, "name": "Support", "name_last": "Support", "parent_id": null, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:20.548Z", "updated_at": "2025-01-14T07:46:20.636Z", "user_ids": [ 4, 10, 3 ] }, "3": { "id": 3, "signature_id": null, "email_address_id": null, "name": "Support::1st Level", "name_last": "1st Level", "parent_id": 2, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:20.696Z", "updated_at": "2025-01-14T07:46:20.895Z", "user_ids": [ 7, 6, 8, 4, 9, 5, 10, 3 ] }, "4": { "id": 4, "signature_id": null, "email_address_id": null, "name": "Support::2nd Level", "name_last": "2nd Level", "parent_id": 2, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:20.946Z", "updated_at": "2025-01-14T07:46:21.085Z", "user_ids": [ 7, 6, 4, 5, 10, 3 ] }, "5": { "id": 5, "signature_id": null, "email_address_id": null, "name": "Sales", "name_last": "Sales", "parent_id": null, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.149Z", "updated_at": "2025-01-14T07:46:21.249Z", "user_ids": [ 14, 13, 10, 3 ] }, "6": { "id": 6, "signature_id": null, "email_address_id": null, "name": "Logistics Department", "name_last": "Logistics Department", "parent_id": null, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.307Z", "updated_at": "2025-01-14T07:46:21.389Z", "user_ids": [ 13, 10, 3 ] }, "7": { "id": 7, "signature_id": null, "email_address_id": null, "name": "Logistics Department::Shipping", "name_last": "Shipping", "parent_id": 6, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.447Z", "updated_at": "2025-01-14T07:46:21.531Z", "user_ids": [ 13, 10, 3 ] }, "8": { "id": 8, "signature_id": null, "email_address_id": null, "name": "Logistics Department::Returns Processing", "name_last": "Returns Processing", "parent_id": 6, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.570Z", "updated_at": "2025-01-14T07:46:21.633Z", "user_ids": [ 13, 10, 3 ] }, "9": { "id": 9, "signature_id": null, "email_address_id": null, "name": "IT Internal", "name_last": "IT Internal", "parent_id": null, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.673Z", "updated_at": "2025-01-14T07:46:21.761Z", "user_ids": [ 11, 10, 3 ] }, "10": { "id": 10, "signature_id": null, "email_address_id": null, "name": "IT Internal::Infrastructure", "name_last": "Infrastructure", "parent_id": 9, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.813Z", "updated_at": "2025-01-14T07:46:21.881Z", "user_ids": [ 11, 10, 3 ] }, "11": { "id": 11, "signature_id": null, "email_address_id": null, "name": "IT Internal::IT Support", "name_last": "IT Support", "parent_id": 9, "assignment_timeout": null, "follow_up_possible": "yes", "reopen_time_in_days": null, "follow_up_assignment": true, "active": true, "shared_drafts": true, "note": null, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:21.932Z", "updated_at": "2025-01-14T07:46:21.995Z", "user_ids": [ 12, 10, 3 ] } }, "User": { "1": { "id": 1, "organization_id": null, "login": "-", "firstname": "-", "lastname": "", "email": "", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": "", "street": "", "zip": "", "city": "", "country": "", "address": "", "vip": false, "verified": false, "active": false, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": {}, "updated_by_id": 1, "created_by_id": 1, "created_at": "2025-01-14T07:45:07.542Z", "updated_at": "2025-01-14T07:45:07.542Z", "role_ids": [], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": {} }, "3": { "id": 3, "organization_id": 2, "login": "lauren@fastlane.inc", "firstname": "Lauren", "lastname": "Brooks", "email": "lauren@fastlane.inc", "image": "775c807d577dbd6bd95569ec1872f338", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": "2025-01-14T07:46:54.082Z", "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } }, "locale": "en-us" }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-01-14T07:46:17.855Z", "updated_at": "2025-01-14T07:46:58.108Z", "role_ids": [ 2, 1 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "1": [ "full" ], "2": [ "full" ], "3": [ "full" ], "4": [ "full" ], "5": [ "full" ], "6": [ "full" ], "7": [ "full" ], "8": [ "full" ], "9": [ "full" ], "10": [ "full" ], "11": [ "full" ] } }, "4": { "id": 4, "organization_id": 2, "login": "ethan@fastlane.inc", "firstname": "Ethan", "lastname": "Kwan", "email": "ethan@fastlane.inc", "image": "3c3a37e93647e40c595937e336953de8", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:18.901Z", "updated_at": "2025-01-14T07:46:26.067Z", "role_ids": [ 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "2": [ "full" ], "3": [ "full" ], "4": [ "full" ] } }, "5": { "id": 5, "organization_id": 2, "login": "julian@fastlane.inc", "firstname": "Julian", "lastname": "Reyes", "email": "julian@fastlane.inc", "image": "5ead44f8048cd52d94198bbb7aa1c0cc", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.051Z", "updated_at": "2025-01-14T07:46:26.113Z", "role_ids": [ 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "3": [ "full" ], "4": [ "full" ] } }, "6": { "id": 6, "organization_id": 2, "login": "thomas@fastlane.inc", "firstname": "Thomas", "lastname": "Lee", "email": "thomas@fastlane.inc", "image": "32340889dbe9bc093f9304d1f708ca6f", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.161Z", "updated_at": "2025-01-14T07:46:26.156Z", "role_ids": [ 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "3": [ "full" ], "4": [ "full" ] } }, "7": { "id": 7, "organization_id": 2, "login": "liam@fastlane.inc", "firstname": "Liam", "lastname": "Chen", "email": "liam@fastlane.inc", "image": "548f5e2072493a829319359384ba3c49", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.288Z", "updated_at": "2025-01-14T07:46:26.202Z", "role_ids": [ 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "3": [ "full" ], "4": [ "full" ] } }, "8": { "id": 8, "organization_id": 2, "login": "alex@fastlane.inc", "firstname": "Alexander", "lastname": "Jensen", "email": "alex@fastlane.inc", "image": "8e837e5b08ef314f920f13e6b8e44b3f", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.401Z", "updated_at": "2025-01-14T07:46:26.245Z", "role_ids": [ 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "3": [ "full" ] } }, "9": { "id": 9, "organization_id": 2, "login": "emily@fastlane.inc", "firstname": "Emily", "lastname": "Wilson", "email": "emily@fastlane.inc", "image": "f527a90b9dc0c731005f5756bbd5a432", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.514Z", "updated_at": "2025-01-14T07:46:26.301Z", "role_ids": [ 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "3": [ "full" ] } }, "10": { "id": 10, "organization_id": 2, "login": "hannah@fastlane.inc", "firstname": "Hannah", "lastname": "Taylor", "email": "hannah@fastlane.inc", "image": "7b590e70915e7c33fff328f7e8fa0bb9", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.638Z", "updated_at": "2025-01-14T07:46:26.406Z", "role_ids": [ 2, 1 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "2": [ "full" ], "3": [ "full" ], "4": [ "full" ], "5": [ "full" ], "6": [ "full" ], "7": [ "full" ], "8": [ "full" ], "9": [ "full" ], "10": [ "full" ], "11": [ "full" ] } }, "11": { "id": 11, "organization_id": 2, "login": "jackson@fastlane.inc", "firstname": "Jackson", "lastname": "Lee", "email": "jackson@fastlane.inc", "image": "f60bee881cf1856275d4f770ab9f6063", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.779Z", "updated_at": "2025-01-14T07:46:26.451Z", "role_ids": [ 2, 1 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "9": [ "full" ], "10": [ "full" ] } }, "12": { "id": 12, "organization_id": 2, "login": "emily.t@fastlane.inc", "firstname": "Emily", "lastname": "Tran", "email": "emily.t@fastlane.inc", "image": "c9a8e23fe76079f0d249c87bcd145f95", "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "intro": true, "keyboard_shortcuts_clues": true, "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } } }, "updated_by_id": 3, "created_by_id": 3, "created_at": "2025-01-14T07:46:19.893Z", "updated_at": "2025-01-14T07:46:26.493Z", "role_ids": [ 2, 1 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "11": [ "full" ] } }, "2": { "id": 2, "organization_id": 1, "login": "nicole.braun@zammad.org", "firstname": "Nicole", "lastname": "Braun", "email": "nicole.braun@zammad.org", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": "", "street": "", "zip": "", "city": "", "country": "", "address": "", "vip": false, "verified": false, "active": true, "note": "", "last_login": null, "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "tickets_closed": 0, "tickets_open": 1 }, "updated_by_id": 2, "created_by_id": 1, "created_at": "2025-01-14T07:45:08.641Z", "updated_at": "2025-01-14T07:45:20.373Z", "role_ids": [ 3 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": {} } }, "Role": { "2": { "id": 2, "name": "Agent", "preferences": {}, "default_at_signup": false, "active": true, "note": "To work on Tickets.", "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-01-14T07:45:07.649Z", "updated_at": "2025-01-14T07:46:18.906Z", "permission_ids": [ 53, 55, 58, 61, 63 ], "knowledge_base_permission_ids": [], "group_ids": {} }, "1": { "id": 1, "name": "Admin", "preferences": {}, "default_at_signup": false, "active": true, "note": "To configure your system.", "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-01-14T07:45:07.630Z", "updated_at": "2025-01-14T07:46:19.646Z", "permission_ids": [ 1, 57, 59, 63 ], "knowledge_base_permission_ids": [], "group_ids": {} }, "3": { "id": 3, "name": "Customer", "preferences": {}, "default_at_signup": true, "active": true, "note": "People who create Tickets ask for help.", "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-01-14T07:45:07.659Z", "updated_at": "2025-01-14T07:46:20.165Z", "permission_ids": [ 62, 64, 65, 66, 68, 69, 72 ], "knowledge_base_permission_ids": [], "group_ids": {} } }, "Organization": { "2": { "id": 2, "name": "Fast Lane Hardware", "shared": true, "domain": "", "domain_assignment": false, "active": true, "vip": false, "note": "IT hardware and custom PC builds", "updated_by_id": 1, "created_by_id": 1, "created_at": "2025-01-14T07:46:17.574Z", "updated_at": "2025-01-14T07:46:17.574Z", "member_ids": [ 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14 ], "secondary_member_ids": [] }, "1": { "id": 1, "name": "Zammad Foundation", "shared": true, "domain": "", "domain_assignment": false, "active": true, "vip": false, "note": "", "updated_by_id": 1, "created_by_id": 1, "created_at": "2025-01-14T07:45:08.597Z", "updated_at": "2025-01-14T07:45:08.699Z", "member_ids": [ 2 ], "secondary_member_ids": [] } } }, "result": [ { "type": "Ticket", "id": 1 } ] } ``` ### Condition based search Puoi anche usare condizioni come per trigger e scheduler per cercare tramite API. Se non. Quindi, come costruisco una tale richiesta basata su condizioni? * In Zammad, vai all'interfaccia di amministrazione e crea una condizione, ad esempio creando una nuova panoramica. * Vai alla `console Rails `, usando `rails c` / \`zammad run rails. * Cerca la condizione creata, regola i seguenti esempi alle tue esigenze: ```ruby puts Overview.find_by(name: 'My test overview').attributes.slice('condition').to_json ``` ```ruby puts Trigger.find_by(name: 'My new test trigger').attributes.slice('condition').to_json ``` Questo porta a un output come il seguente: ```json {"condition":{"ticket.state_id":{"operator":"is","value":["2"]},"ticket.title":{"operator":"contains","value":"Test"}}} ``` Usa questo come payload nella tua richiesta `POST` in una ricerca endpoint. La risposta include. ## Sorting search results Zammad ti permette di ordinare i tuoi risultati di ricerca per campo se necessario. ### `sort_by` Aggiungi `?sort_by={row name}` alla tua query per ordinare per una riga specifica che appare nella. ### `order_by` Aggiungi `?order_by={direction}` alla tua query per passare tra crescente e decrescente. Le direzioni sono: `asc` e `desc`. ::: tip Solitamente vorrai combinare entrambi i parametri nelle tue ricerche - ad esempio: \`?query={search st ::: ## Actions on behalf of other users **Requisito:** l'utente usato per eseguire la query per conto richiede il permesso `admin.user`. Eseguire query API per conto di altri utenti ti permette ad esempio di creare ticket da un diverso. Per farlo, aggiungi una nuova intestazione HTTP chiamata `From` alla tua richiesta. Il valore di questa intestazione può essere. * ID utente * login utente * email utente `From` è disponibile per tutti gli endpoint. ## Codifica L'API si aspetta la codifica UTF-8. Tieni presente che specialmente quando usi URL con opzioni get. If you want to learn more about URL encoding, [this Wikipedia article](https://en.wikipedia.org/wiki/Percent-encoding){target=\_blank} may be of help \[^1]: **Re**presentational **S**tate **T**ransfer - **A**pplication **P**rogramming **I**n